Sorry... I have check my setting. I define a queue "CED" and a subqueue "ADSL". I define a new group "ced" and two users with the preferred queue "ADSL". The two user are associated with the role "operator" that have permission (ro, create, owner and priority) to "ced" group. I still see the owner and responsible list totally empty... What I can check? Thank's, Maury ----- Original Message ----- From: Peter van Beugen To: User questions and discussions about OTRS.org Sent: Tuesday, October 17, 2006 11:53 AM Subject: RE: [otrs] One question... http://doc.otrs.org/2.0/en/html/ B.2.8. Core::TicketWatcher B.2.8.1. Ticket::Watcher Description Value Description: Enable or disable the ticket watcher feature. Group: Ticket SubGroup: Core::TicketWatcher Valid: 1 Required: 1 Config-Setting: $Self->{'Ticket::Watcher'} = '0'; B.2.4.8. Ticket::Responsible Description Value Description: Enable ticket responsible feature. Group: Ticket SubGroup: Core::Ticket Valid: 1 Required: 0 Config-Setting: $Self->{'Ticket::Responsible'} = '0'; Regards. Peter ------------------------------------------------------------------------------ Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Maurizio Pederneschi Verzonden: dinsdag 17 oktober 2006 11:33 Aan: otrs@otrs.org Onderwerp: [otrs] One question... Hi, I'm a newbie of OTRS and I would want know if exist a User Guide of this product. Look at the attached image: Where I must define "owner" and "responsible"? The listbox is empty... Thank's, Maury P.S.: There is some italian that use OTRS? ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/