RE: [otrs] auto-reply to cc: addresses?
Hello Dale,
I had this issue as well. I had to edit the source code directly to get
this to work. This change works with autoresponses, but has not been
tested with other form of responses. I had to change the file
"Article.pm". I did not need to 'change' any code, only add to what was
already there. This starts at line 2266 (otrs ver 2.1.2):
To the developers of otrs: Might I suggest this be added as an option
in the next revision of otrs?
Janet Post.
------------------
Article.pm
{...}
chomp $NewOldBody;
$Param{Body} =~ s//$NewOldBody/g;
}
# set new To address if customer user id is used
my $Cc = '';
### Added by Janet Post to get all addresses into autoresponse:
my @ToArray = ();
foreach (qw(To Cc Bcc)) {
if ($GetParam{$_}) {
foreach my $Emailjp (Mail::Address->parse($GetParam{$_})) {
push (@ToArray, $Emailjp->address());
if ($Cc) {
$Cc .= ', ';
}
$Cc .= $Emailjp->address();
}
}
}
### End of addition to autoresponse
my $ToAll = $GetParam{From};
if ($Article{CustomerUserID}) {
{...}
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Dale Shriver
Sent: December 8, 2006 5:13 PM
To: otrs@otrs.org
Subject: [otrs] auto-reply to cc: addresses?
Hello all,
Is there an answer published for this issue?
OTRS currently only auto replies to the sender of a message, but doesn't
seem to reply to everyone on the original request for assistance.
Any help would be appreciated. I need OTRS to reply to both the sender,
and everyone else the sender copied.
Thanks,
Dale
[otrs] auto-reply to cc: addresses?
kougioum at no-log.org kougioum at no-log.org
It will be nice if it's configurable per auto response, because not
replaying to all (cc, bcc) at new ticket .
Peter
_____
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Janet Post
Sent: Saturday, December 09, 2006 12:30 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] auto-reply to cc: addresses?
Hello Dale,
I had this issue as well. I had to edit the source code directly to get
this to work. This change works with autoresponses, but has not been tested
with other form of responses. I had to change the file "Article.pm". I did
not need to 'change' any code, only add to what was already there. This
starts at line 2266 (otrs ver 2.1.2):
To the developers of otrs: Might I suggest this be added as an option in
the next revision of otrs?
Janet Post.
------------------
Article.pm
{.}
chomp $NewOldBody;
$Param{Body} =~ s//$NewOldBody/g;
}
# set new To address if customer user id is used
my $Cc = '';
### Added by Janet Post to get all addresses into autoresponse:
my @ToArray = ();
foreach (qw(To Cc Bcc)) {
if ($GetParam{$_}) {
foreach my $Emailjp (Mail::Address->parse($GetParam{$_})) {
push (@ToArray, $Emailjp->address());
if ($Cc) {
$Cc .= ', ';
}
$Cc .= $Emailjp->address();
}
}
}
### End of addition to autoresponse
my $ToAll = $GetParam{From};
if ($Article{CustomerUserID}) {
{.}
_____
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dale
Shriver
Sent: December 8, 2006 5:13 PM
To: otrs@otrs.org
Subject: [otrs] auto-reply to cc: addresses?
Hello all,
Is there an answer published for this issue?
OTRS currently only auto replies to the sender of a message, but doesn't
seem to reply to everyone on the original request for assistance.
Any help would be appreciated. I need OTRS to reply to both the sender, and
everyone else the sender copied.
Thanks,
Dale
[otrs] auto-reply to cc: addresses?
kougioum at no-log.org kougioum at no-log.org
participants (2)
-
Janet Post -
Petar Kazakov