Thanks Leonardo, I was able to create the folder. Regards, Carlos On Tue, Jun 16, 2009 at 3:12 PM, Leonardo Certuche < leonardo.certuche@itcon-ltda.com> wrote:

Hi,

On ubuntu, if you know root password the following command should work:

sudo mkdir /var/www/yourfolder

If you want your folder to be published, after creating all needed files in yourfolder, run the following command

sudo chown -R www-data:www-data /var/www/yourfolder

Leonardo Certuche 301 284 6250 460 0727 ext 5559 leonardo.certuche@itcon-ltda.com www.itcon-ltda.com Cra 31 # 54-10 TECNOSOFT Medellín, Colombia

On Tue, Jun 16, 2009 at 12:54 PM, Carlos Lerzundy wrote:

...

Hi Everyone, I followed the instructions on this website about creating your own theme http://doc.otrs.org/developer/2.0/en/html/c494.html

The thing is that the fist step states that I need to create a new folder inside /html/ but Ubuntu is not letting me do because these folders were created by the owner "www-data".

Does anyone knows why and how can I overcome this?

Thanks in advance, Carlos

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Hi Carlos, May be have you forgot to update your database ( table "theme") or you don't select your new theme in the user's preference ? imo best regards Jerome Carlos Lerzundy A Envoyé par : "User questions and discussions otrs-bounces@otrs about OTRS." .org cc Objet 17/06/2009 17:01 Re: [otrs] Creating a template issue Veuillez répondre à "User questions and discussions about OTRS." Hi, I created a new folder called "Company" inside /usr/share/otrs/Kernel/Output/HTML/ I changed text "Company Name" and "Logo" for a different one inside the file CustomerHeader.dtl but I am not able to see the changes in the webrowser. I tried clearing the cache files and also closing and opening my firefox. Any ideas? Regards, Carlos On Wed, Jun 17, 2009 at 10:16 AM, Carlos Lerzundy wrote: Thanks Leonardo, I was able to create the folder. Regards, Carlos On Tue, Jun 16, 2009 at 3:12 PM, Leonardo Certuche < leonardo.certuche@itcon-ltda.com> wrote: Hi, On ubuntu, if you know root password the following command should work: sudo mkdir /var/www/yourfolder If you want your folder to be published, after creating all needed files in yourfolder, run the following command sudo chown -R www-data:www-data /var/www/yourfolder Leonardo Certuche 301 284 6250 460 0727 ext 5559 leonardo.certuche@itcon-ltda.com www.itcon-ltda.com Cra 31 # 54-10 TECNOSOFT Medellín, Colombia On Tue, Jun 16, 2009 at 12:54 PM, Carlos Lerzundy wrote: Hi Everyone, I followed the instructions on this website about creating your own theme http://doc.otrs.org/developer/2.0/en/html/c494.html The thing is that the fist step states that I need to create a new folder inside /html/ but Ubuntu is not letting me do because these folders were created by the owner "www-data". Does anyone knows why and how can I overcome this? Thanks in advance, Carlos --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Have you change the defaultTheme ? In sysconfig : Framework -> Core -> DefaultTheme : put the name of your theme To create your own theme : Create a diretory in /Kernel/Output/HTML/ and copy and copy all files, that you like to change, from Kernel/Output/HTML/Standard into the new folder To put it in the database (chose the same name that the new directory) : http://doc.otrs.org/2.3/en/html/c1850.html 2009/6/17 Carlos Lerzundy

Thanks Jerome for your quick response.

I did those changes before posting this message but still not working.

On Wed, Jun 17, 2009 at 11:13 AM, wrote:

...

Hi Carlos,

May be have you forgot to update your database ( table "theme") or you don't select your new theme in the user's preference ?

imo

best regards

Jerome

Carlos Lerzundy A Envoyé par : "User questions and discussions otrs-bounces@otrs about OTRS." .org cc

Objet 17/06/2009 17:01 Re: [otrs] Creating a template issue

Veuillez répondre à "User questions and discussions about OTRS."

Hi,

I created a new folder called "Company" inside /usr/share/otrs/Kernel/Output/HTML/ I changed text "Company Name" and "Logo" for a different one inside the file CustomerHeader.dtl but I am not able to see the changes in the webrowser.

I tried clearing the cache files and also closing and opening my firefox.

Any ideas?

Regards, Carlos

On Wed, Jun 17, 2009 at 10:16 AM, Carlos Lerzundy wrote: Thanks Leonardo, I was able to create the folder.

Regards, Carlos

On Tue, Jun 16, 2009 at 3:12 PM, Leonardo Certuche < leonardo.certuche@itcon-ltda.com> wrote: Hi,

On ubuntu, if you know root password the following command should work:

sudo mkdir /var/www/yourfolder

If you want your folder to be published, after creating all needed files in yourfolder, run the following command

sudo chown -R www-data:www-data /var/www/yourfolder

Leonardo Certuche 301 284 6250 460 0727 ext 5559 leonardo.certuche@itcon-ltda.com www.itcon-ltda.com Cra 31 # 54-10 TECNOSOFT Medellín, Colombia

On Tue, Jun 16, 2009 at 12:54 PM, Carlos Lerzundy wrote: Hi Everyone, I followed the instructions on this website about creating your own theme http://doc.otrs.org/developer/2.0/en/html/c494.html

The thing is that the fist step states that I need to create a new folder inside /html/ but Ubuntu is not letting me do because these folders were created by the owner "www-data".

Does anyone knows why and how can I overcome this?

Thanks in advance, Carlos

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There is a 32-bit version of Enterprise 2003 - your organizations installations of Enterprise may be standardized to 64 bit though. I am running 2.3.2 on x86 Windows 2003 Enterprise R2 and it works fine - I would expect the same on an x64 platform. If you go with MSSQL, make sure it is the x64 version if the operating system is running x64. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of ravi shanker Sent: Wednesday, June 17, 2009 10:19 AM To: otrs@otrs.org Subject: [otrs] Regarding OTRS support to windows 2003 Hi, Would need help on information regarding otrs on windows.does OTRS support both standard and enterprise edition of win2003 i.e. as win2003 enterprise edition is 64 bit does otrs can be installed.thanks in advance Regds Ravi

Dear colleague Could you please help me to configure otrs, I have a trainee who works on it but she has difficulties on sending/receiving emails Mentioned below the procedure of configuring: She edited this file: /opt/otrs/.fetchmailrc And type this line: Poll DEEXVS03 protocol IMAP user wincor-nixdorf/softwaresupport.ma/softwaresupport.ma@wincor-nixdorf.com password YOURPASSWORD is otrs After that, she activated the cronjob for fetchmail. /opt/otrs/var/cron and edited the file: fetchmail by adding this line: #fetch every 5 minutes emails via fetchmail */5 * * * * [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail –a >> /dev/null So normally OTRS/fetchmail should fetch the emails every 5 minutes from the IMAP/Exchange postbox, but it doesn’t work. Maybe it’s possible to change somewhere in the source code? With kindest regards. Cordialement -JLIL Rajaa- ESG-Casablanca tél : 0665 78 86 49

Date: Fri, 19 Jun 2009 11:24:11 -0400 From: James.Burk@dornc.com To: otrs@otrs.org Subject: [otrs] hiding freetext field

Hello all.

I am running OTRS ITSM 1.2.3. I have created several freetext fields for special requirements not provided OOB. One of these fields is to be used by only a select few Agents. Can anyone help with how to hide that field from everyone who is not authorized to populate it?

Best regards,

Jim ITIL Process Manager NCDOR 919-715-4932 james.burk@dornc.com

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