Tried that. No joy. It would appear from the Language file that I may need an object name or something else rather than just the text I wish to translate. Additionally, it would appear that the en_Custom.pm is "additive" to the en.pm language file. Is this the case? ----- Original Message ----- From: "Leonardo Certuche" To: "User questions and discussions about OTRS." Sent: Friday, September 2, 2011 11:23:24 AM Subject: Re: [otrs] Need to change some ticket field lables... Hello, Check this thread: http://www.mail-archive.com/otrs@otrs.org/msg34843.html Regards, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 2 September 2011 13:17, Jefferson Davis < jdavis@standard.k12.ca.us > wrote: Need to change the "TO:" to something else in the customer ticket form. Where do I do this? -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Well, I don't know WHAT I did differently, but now it works. I have spotted a couple of places where "To:" refers to addressee instead of queue, not sure how one would differentiate the two. ----- Original Message ----- From: "Jefferson Davis" To: "User questions and discussions about OTRS." Sent: Monday, September 5, 2011 12:11:17 PM Subject: Re: [otrs] Need to change some ticket field lables... Specifically I would like to change the label for the queue pulldown on new tickets as it seems to confuse users. I'm seeking to change the label from "To:" to "Site:" or "Location:" Changing all occurences of teh word "To" could make things worse rather than better. Thanks. ----- Original Message ----- From: "Leonardo Certuche" To: "User questions and discussions about OTRS." Sent: Friday, September 2, 2011 11:23:24 AM Subject: Re: [otrs] Need to change some ticket field lables... Hello, Check this thread: http://www.mail-archive.com/otrs@otrs.org/msg34843.html Regards, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 2 September 2011 13:17, Jefferson Davis < jdavis@standard.k12.ca.us > wrote: Need to change the "TO:" to something else in the customer ticket form. Where do I do this? -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs