Unable to edit automated responses, groups, roles, other admin functions after upgrading to ver 3.04

Getting the following error. Forbidden You don't have permission to access /otrs/index.pl on this server. I have re-re-re-run the permissions script, still no love. Does anyone have any ideas as to what I might be missing here? -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us

Hi Jefferson,
Getting the following error.
Forbidden
You don't have permission to access /otrs/index.pl on this server.
I have re-re-re-run the permissions script, still no love. Does anyone have any ideas as to what I might be missing here?
What are the error messages in the webserver log? If it's not ownership or permissions of index.pl, then I'd guess something is/went wrong with the webserver configuration. frank

10.101.1.137 - - [06/Jan/2011:16:33:05 -0800] "GET /otrs/index.pl?Action=AdminAutoResponse HTTP/1.1" 200 14283
10.101.1.137 - - [06/Jan/2011:16:33:30 -0800] "GET /otrs/index.pl?Action=AdminAutoResponse;Subaction=Change;ID=1 HTTP/1.1" 403 307
I have this site redirected to https - maybe I'm somehow "doing it wrong"? the 403 307 is a temporary redirect. Perhaps I just can't? I don't want users logging in w/cleartext
----- Original Message -----
From: "Frank Thommen"
Getting the following error.
Forbidden
You don't have permission to access /otrs/index.pl on this server.
I have re-re-re-run the permissions script, still no love. Does anyone have any ideas as to what I might be missing here?
What are the error messages in the webserver log? If it's not ownership or permissions of index.pl, then I'd guess something is/went wrong with the webserver configuration. frank --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us

This is my apache otrs.conf file to handle teh ssl redirects.
Perhaps something in here is jacked up?
# --
# added for OTRS (http://otrs.org/)
# $Id: apache2-httpd-new.include.conf,v 1.5 2008/11/10 11:08:55 ub Exp $
# --
# agent, admin and customer frontend
Getting the following error.
Forbidden
You don't have permission to access /otrs/index.pl on this server.
I have re-re-re-run the permissions script, still no love. Does anyone have any ideas as to what I might be missing here?
What are the error messages in the webserver log? If it's not ownership or permissions of index.pl, then I'd guess something is/went wrong with the webserver configuration. frank --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us

bump
----- Original Message -----
From: "Jefferson Davis"
Getting the following error.
Forbidden
You don't have permission to access /otrs/index.pl on this server.
I have re-re-re-run the permissions script, still no love. Does anyone have any ideas as to what I might be missing here?
What are the error messages in the webserver log? If it's not ownership or permissions of index.pl, then I'd guess something is/went wrong with the webserver configuration. frank --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us
participants (2)
-
Frank Thommen
-
Jefferson Davis