Unable to edit automated responses, groups, roles, other admin functions after upgrading to ver 3.04 - otrs - OTRS mailing lists

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Unable to edit automated responses, groups, roles, other admin functions after upgrading to ver 3.04

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Jefferson Davis

5 Jan 2011 5 Jan '11

6:52 p.m.

Getting the following error. Forbidden You don't have permission to access /otrs/index.pl on this server. I have re-re-re-run the permissions script, still no love. Does anyone have any ideas as to what I might be missing here? -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us

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Frank Thommen

5 Jan 5 Jan

10:35 p.m.

Hi Jefferson,

Getting the following error.

Forbidden

You don't have permission to access /otrs/index.pl on this server.

I have re-re-re-run the permissions script, still no love. Does anyone have any ideas as to what I might be missing here?

What are the error messages in the webserver log? If it's not ownership or permissions of index.pl, then I'd guess something is/went wrong with the webserver configuration. frank

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Jefferson Davis

7 Jan 7 Jan

12:39 a.m.

10.101.1.137 - - [06/Jan/2011:16:33:05 -0800] "GET /otrs/index.pl?Action=AdminAutoResponse HTTP/1.1" 200 14283 10.101.1.137 - - [06/Jan/2011:16:33:30 -0800] "GET /otrs/index.pl?Action=AdminAutoResponse;Subaction=Change;ID=1 HTTP/1.1" 403 307 I have this site redirected to https - maybe I'm somehow "doing it wrong"? the 403 307 is a temporary redirect. Perhaps I just can't? I don't want users logging in w/cleartext ----- Original Message ----- From: "Frank Thommen" To: "User questions and discussions about OTRS." Sent: Wednesday, January 5, 2011 2:35:05 PM Subject: Re: [otrs] Unable to edit automated responses, groups, roles, other admin functions after upgrading to ver 3.04 Hi Jefferson,

Getting the following error.

Forbidden

You don't have permission to access /otrs/index.pl on this server.

I have re-re-re-run the permissions script, still no love. Does anyone have any ideas as to what I might be missing here?

What are the error messages in the webserver log? If it's not ownership or permissions of index.pl, then I'd guess something is/went wrong with the webserver configuration. frank --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us

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Jefferson Davis

5:13 p.m.

This is my apache otrs.conf file to handle teh ssl redirects. Perhaps something in here is jacked up? # -- # added for OTRS (http://otrs.org/) # $Id: apache2-httpd-new.include.conf,v 1.5 2008/11/10 11:08:55 ub Exp $ # -- # agent, admin and customer frontend ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" Alias /agents "/opt/otrs/var/httpd/htdocs/" DocumentRoot /opt/otrs ServerAdmin techsupport@standard.k12.ca.us ServerAlias support support.standard.k12.ca.us ServerName support.standard.k12.ca.us ErrorLog logs/support-error_log CustomLog logs/support-access_log common RewriteEngine On RewriteCond %{HTTPS} off RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI} # if mod_perl is used <IfModule mod_perl.c> # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload PerlModule Apache2::RequestRec # set mod_perl2 options # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders PerlOptions +SetupEnv Order allow,deny Allow from all </Location> </IfModule> # directory settings AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> AllowOverride None Order allow,deny Allow from all </Directory> <IfModule mod_headers.c> Header set Cache-Control "max-age=2592000 must-revalidate" </FilesMatch> </Directory> Header set Cache-Control "max-age=2592000 must-revalidate" </FilesMatch> </Directory> </IfModule> </VirtualHost> SSLEngine on SSLCipherSuite ALL:!ADH:RC4+RSA:+HIGH:+MEDIUM:+LOW:+SSLv2:+EXP SSLCertificateFile /etc/httpd/cacerts/standard.k12.ca.us.crt SSLCertificateKeyFile /etc/httpd/cacerts/standard.k12.ca.us.key SSLCertificateChainFile /etc/httpd/cacerts/gd_bundle.crt SetEnvIf User-Agent ".*MSIE.*" nokeepalive ssl-unclean-shutdown ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" Alias /agents "/opt/otrs/var/httpd/htdocs/" DocumentRoot /opt/otrs ServerAdmin techsupport@standard.k12.ca.us ServerAlias support support.standard.k12.ca.us ServerName support.standard.k12.ca.us ErrorLog logs/support-error_log CustomLog logs/support-access_log common # if mod_perl is used <IfModule mod_perl.c> # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload PerlModule Apache2::RequestRec # set mod_perl2 options # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders PerlOptions +SetupEnv Order allow,deny Allow from all </Location> </IfModule> # directory settings AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> AllowOverride None Order allow,deny Allow from all </Directory> <IfModule mod_headers.c> Header set Cache-Control "max-age=2592000 must-revalidate" </FilesMatch> </Directory> Header set Cache-Control "max-age=2592000 must-revalidate" </FilesMatch> </Directory> </IfModule> </VirtualHost> # MaxRequestsPerChild (so no apache child will be to big!) MaxRequestsPerChild 400 ----- Original Message ----- From: "Jefferson Davis" To: "User questions and discussions about OTRS." Sent: Thursday, January 6, 2011 4:39:06 PM Subject: Re: [otrs] Unable to edit automated responses, groups, roles, other admin functions after upgrading to ver 3.04 10.101.1.137 - - [06/Jan/2011:16:33:05 -0800] "GET /otrs/index.pl?Action=AdminAutoResponse HTTP/1.1" 200 14283 10.101.1.137 - - [06/Jan/2011:16:33:30 -0800] "GET /otrs/index.pl?Action=AdminAutoResponse;Subaction=Change;ID=1 HTTP/1.1" 403 307 I have this site redirected to https - maybe I'm somehow "doing it wrong"? the 403 307 is a temporary redirect. Perhaps I just can't? I don't want users logging in w/cleartext ----- Original Message ----- From: "Frank Thommen" To: "User questions and discussions about OTRS." Sent: Wednesday, January 5, 2011 2:35:05 PM Subject: Re: [otrs] Unable to edit automated responses, groups, roles, other admin functions after upgrading to ver 3.04 Hi Jefferson,

Getting the following error.

Forbidden

You don't have permission to access /otrs/index.pl on this server.

I have re-re-re-run the permissions script, still no love. Does anyone have any ideas as to what I might be missing here?

What are the error messages in the webserver log? If it's not ownership or permissions of index.pl, then I'd guess something is/went wrong with the webserver configuration. frank --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us

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Jefferson Davis

21 Jan 21 Jan

6:54 p.m.

bump ----- Original Message ----- From: "Jefferson Davis" To: "User questions and discussions about OTRS." Sent: Friday, January 7, 2011 9:13:09 AM Subject: Re: [otrs] Unable to edit automated responses, groups, roles, other admin functions after upgrading to ver 3.04 This is my apache otrs.conf file to handle teh ssl redirects. Perhaps something in here is jacked up? # -- # added for OTRS (http://otrs.org/) # $Id: apache2-httpd-new.include.conf,v 1.5 2008/11/10 11:08:55 ub Exp $ # -- # agent, admin and customer frontend ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" Alias /agents "/opt/otrs/var/httpd/htdocs/" DocumentRoot /opt/otrs ServerAdmin techsupport@standard.k12.ca.us ServerAlias support support.standard.k12.ca.us ServerName support.standard.k12.ca.us ErrorLog logs/support-error_log CustomLog logs/support-access_log common RewriteEngine On RewriteCond %{HTTPS} off RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI} # if mod_perl is used <IfModule mod_perl.c> # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload PerlModule Apache2::RequestRec # set mod_perl2 options # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders PerlOptions +SetupEnv Order allow,deny Allow from all </Location> </IfModule> # directory settings AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> AllowOverride None Order allow,deny Allow from all </Directory> <IfModule mod_headers.c> Header set Cache-Control "max-age=2592000 must-revalidate" </FilesMatch> </Directory> Header set Cache-Control "max-age=2592000 must-revalidate" </FilesMatch> </Directory> </IfModule> </VirtualHost> SSLEngine on SSLCipherSuite ALL:!ADH:RC4+RSA:+HIGH:+MEDIUM:+LOW:+SSLv2:+EXP SSLCertificateFile /etc/httpd/cacerts/standard.k12.ca.us.crt SSLCertificateKeyFile /etc/httpd/cacerts/standard.k12.ca.us.key SSLCertificateChainFile /etc/httpd/cacerts/gd_bundle.crt SetEnvIf User-Agent ".*MSIE.*" nokeepalive ssl-unclean-shutdown ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" Alias /agents "/opt/otrs/var/httpd/htdocs/" DocumentRoot /opt/otrs ServerAdmin techsupport@standard.k12.ca.us ServerAlias support support.standard.k12.ca.us ServerName support.standard.k12.ca.us ErrorLog logs/support-error_log CustomLog logs/support-access_log common # if mod_perl is used <IfModule mod_perl.c> # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload PerlModule Apache2::RequestRec # set mod_perl2 options # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders PerlOptions +SetupEnv Order allow,deny Allow from all </Location> </IfModule> # directory settings AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> AllowOverride None Order allow,deny Allow from all </Directory> <IfModule mod_headers.c> Header set Cache-Control "max-age=2592000 must-revalidate" </FilesMatch> </Directory> Header set Cache-Control "max-age=2592000 must-revalidate" </FilesMatch> </Directory> </IfModule> </VirtualHost> # MaxRequestsPerChild (so no apache child will be to big!) MaxRequestsPerChild 400 ----- Original Message ----- From: "Jefferson Davis" To: "User questions and discussions about OTRS." Sent: Thursday, January 6, 2011 4:39:06 PM Subject: Re: [otrs] Unable to edit automated responses, groups, roles, other admin functions after upgrading to ver 3.04 10.101.1.137 - - [06/Jan/2011:16:33:05 -0800] "GET /otrs/index.pl?Action=AdminAutoResponse HTTP/1.1" 200 14283 10.101.1.137 - - [06/Jan/2011:16:33:30 -0800] "GET /otrs/index.pl?Action=AdminAutoResponse;Subaction=Change;ID=1 HTTP/1.1" 403 307 I have this site redirected to https - maybe I'm somehow "doing it wrong"? the 403 307 is a temporary redirect. Perhaps I just can't? I don't want users logging in w/cleartext ----- Original Message ----- From: "Frank Thommen" To: "User questions and discussions about OTRS." Sent: Wednesday, January 5, 2011 2:35:05 PM Subject: Re: [otrs] Unable to edit automated responses, groups, roles, other admin functions after upgrading to ver 3.04 Hi Jefferson,

Getting the following error.

Forbidden

You don't have permission to access /otrs/index.pl on this server.

I have re-re-re-run the permissions script, still no love. Does anyone have any ideas as to what I might be missing here?

What are the error messages in the webserver log? If it's not ownership or permissions of index.pl, then I'd guess something is/went wrong with the webserver configuration. frank --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us

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