Any one know why i'm getting these warnings on the pop3 cronjobs? WARNING: nonstandard use of escape in a string literal at character 196 HINT: Use the escape string syntax for escapes, e.g., E'\r\n'. WARNING: nonstandard use of escape in a string literal at character 382 HINT: Use the escape string syntax for escapes, e.g., E'\r\n'. WARNING: nonstandard use of escape in a string literal at character 169 HINT: Use the escape string syntax for escapes, e.g., E'\r\n'. WARNING: nonstandard use of escape in a string literal at character 169 HINT: Use the escape string syntax for escapes, e.g., E'\r\n'. Thanks I'm Wojo ________________________________ Morgan's Foods Inc. 4531 Belmont Ave # A Youngstown, OH 44505 Disclaimer: This message (including any attachments) contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message. Any disclosure, copying, or distribution of this message, or taking any action based on it is strictly prohibited.
Hi devs, I was just wondering is it possible to add more fields in the customer form? And what are the files needed to be editted if it is possible. I am pretty much with perl. I am inclined with Java though.. Thanks Jc
Yes it is, 1/ Just modify OTRS database (table customer_user or customer_company it depends what you want add) 2/ Add the new fields in /opt/otrs/Config.pm after this line: # Start of your own config options!!! # Use the /opt/otrs/Kernel/config/Defaults.pm file to see how to add new fields The first line is : $Self->{CustomerCompany} = { That's all !! ________________________________ De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de JayCeazar.Boado@sunlife.com Envoyé : lundi 11 août 2008 09:13 À : User questions and discussions about OTRS.org Objet : [otrs] customer form Hi devs, I was just wondering is it possible to add more fields in the customer form? And what are the files needed to be editted if it is possible. I am pretty much with perl. I am inclined with Java though.. Thanks Jc No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.138 / Virus Database: 270.6.0/1604 - Release Date: 11/08/2008 05:50
Thanks for the information. Okay here is what's happening.
1. I added one field in the new Ticket Form.
2. Added a new field in the Ticket table
3. Editted this files respectively. AgentTicketPhone.dtl, Added the column
name in the Ticket.pm under the Insert Into action.
4. Added this line too in Ticket.pm
if ($Self->{DBObject}->Do(SQL => $SQL)) {
# get ticket id
my $TicketID = $Self->TicketIDLookup(
TicketNumber => $Param{TN},
UserID => $Param{UserID},
------->>> TestSave => $Param{TestSave},
5. Added also this line in the AgentTicketPhone.pm
# create new ticket, do db insert
my $TicketID = $Self->{TicketObject}->TicketCreate(
Title => $GetParam{Subject},
QueueID => $NewQueueID,
Subject => $GetParam{Subject},
Lock => 'unlock',
TypeID => $GetParam{TypeID} || '',
ServiceID => $GetParam{ServiceID} || '',
SLAID => $GetParam{SLAID} || '',
StateID => $GetParam{NextStateID},
PriorityID => $GetParam{PriorityID},
OwnerID => $Self->{UserID},
CustomerNo => $CustomerID,
CustomerUser => $SelectedCustomerUser,
------>>> TestSave => $GetParam{TestSave},
UserID => $Self->{UserID},
Now everytime I click submit, I am encountering this error:
Need ticket id!
The bold files, are those the only file that needs to be updated after
adding a new column in the ticket table>?
Thanks for the help in advance..
José Mestre
participants (3)
-
Dave Wojciechowski -
JayCeazar.Boado＠sunlife.com -
José Mestre