Hi Marco, It's ok I've done what you said in your email and it worked. Thanks for your help Rosanna From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Straccialano, Rosanna Sent: 29 October 2010 15:03 To: User questions and discussions about OTRS. Subject: Re: [otrs] ITSM - How to add a new field in ConfigItem? Hi Marco, Thank you very much for your email, unfortunately the link you sent me doesn't work. Thanks, Rosanna From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini Sent: 29 October 2010 14:49 To: User questions and discussions about OTRS. Subject: Re: [otrs] ITSM - How to add a new field in ConfigItem? Hi Rosanna, Try the following url http://yourotrsbox/otrs/index.pl?Action=AdminITSMConfigItem&Subaction=De finitionView&DefinitionID=1 for example. press change and then you can add your definition copying one of the existing and modifying it as required. Then if it is not still clear we are here to serve you... ;) HTH MV On Fri, Oct 29, 2010 at 3:42 PM, Straccialano, Rosanna wrote: Dear All, Is anybody able to help me please and show me how I add another field in the ConfigItems section. I would like to have a field called 'Asset No' in all the classes. Would really appreciate your help, thank you! Rosanna --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs