Have you read through... http://doc.otrs.org/3.0/en/html/adminarea.html ? You need to configure OTRS to pull from a mail account or pipe mail into OTRS, then setup an Email Address within OTRS, setup a filter to direct the incoming email to the "raw" queue and assign auto responses to the "raw" queue. Steve On 9 December 2011 08:36, Nikhil Joshi wrote:

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Hello,****

I’m configuring the OTRS but I have following issue:****

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1.Automatic ticket should be created in the raw queue when new mail is send to the OTRS admin.****

2.Automatic Email response should be sent who send the email.****

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Kindly help me****

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Regards****

Nikhil Joshi****

Webdynpro Consultant****

ArchitectSAP Solutions | www.ArchitectSAP.comhttp://www.architectsap.com/ | 9960979700****

Pune****

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