Thanks Lars! Thanks and Best Regards, Muhammad El-Sergani. On Wed, May 25, 2011 at 4:38 PM, Lars Jørgensen wrote:

Hi Muhammad,

There's something like it in SysConfig -> Ticket -> Core::Ticket -> Ticket::DefineEmailFrom.

Lars

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Muhammad El-Sergani *Sent:* Monday, May 23, 2011 4:01 PM *To:* OTRS *Subject:* [otrs] "Email sent on behalf of"

Hello all,

Is it possible to make OTRS place in the FROM header " on behalf of ABC Company"? And make that be the actual sending agent?

Thanks and Best Regards, Muhammad El-Sergani.

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs