Thanks Shrikant, I can see it in My Queues. I was wondering if I can see my own tickets in the dashboard itself. So the dashboard will have following groups, My Tickets (or Tickets I Own) Escalated Tickets New Tickets Open Tickets Any thoughts if/how this can be accomplished? GoodWills Parag Bhalerao From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shrikant k Sent: Tuesday, November 30, 2010 12:40 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customizing Dashboard on OTRS 3.0 hello, yes u can do it by configuring the agent with particilar queuues and he can see it in dashboard or u have my queue assign it to the queue so u can see in my queue shrikant On Tue, Nov 30, 2010 at 2:30 AM, Parag Bhalerao wrote: Hello team, I have OTRS 3.0 running on Windows platform. I want agents to see their own tickets in the dashboard. Is there a way to accomplish this? Thanks in advance for your help. GoodWills Parag Bhalerao --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

It can done via adding a new feild in Dashboard and modifying few scipts and adding to it On Wed, Dec 1, 2010 at 4:19 AM, Hugh Kelley wrote:

It can be accomplished via a new dashlet.

I posted an example to the list a few weeks back. Try a search of the archives to see if the attachment is still available.

Hugh

On 11/30/10, Parag Bhalerao wrote:

...

Thanks Shrikant,

I can see it in My Queues. I was wondering if I can see my own tickets in the dashboard itself. So the dashboard will have following groups,

My Tickets (or Tickets I Own)

Escalated Tickets

New Tickets

Open Tickets

Any thoughts if/how this can be accomplished?

GoodWills

Parag Bhalerao

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shrikant k Sent: Tuesday, November 30, 2010 12:40 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customizing Dashboard on OTRS 3.0

hello,

yes u can do it by configuring the agent with particilar queuues and he can see it in dashboard or u have my queue assign it to the queue so u can see in my queue

shrikant

On Tue, Nov 30, 2010 at 2:30 AM, Parag Bhalerao wrote:

Hello team,

I have OTRS 3.0 running on Windows platform.

I want agents to see their own tickets in the dashboard. Is there a way to accomplish this? Thanks in advance for your help.

GoodWills

Parag Bhalerao

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