Hi, notifications are sent to the customer in any way the ticket is opened. But I cannot find any option to explicitly enable notification to agents for tickets coming from the web page. All the agent profiles have notification enabled, and they receive notifications if the ticket is created with a Phone or Email request. Thanks, Cristiano 2007/11/15, Andy Lubel :

You need to enable notifications on the queue to send the customer notifications and in the agent profile to enable notifications to the agent.

Poke around the sysconfig->queue settings as well as your agents profile.

-Andy

On 11/15/07 9:04 AM, "Cristiano Marchettini" < cristiano.marchettini@gmail.com> wrote:

Hi, I'm using OTRS 2.2.3 in my company, but I have a problem with agent notification of new tickets. If I open a phone or email request, a mail is sent to all the agents, but if a customer opens a request from the customer.pl web page the email is not sent. Unfortunately, in this way we have to continuously check the main page to see if there are new requests. Is it possible to enable the notification also for that kind of tickets? I tried searching something on Google, but didn't find anything. Thanks for your help, Cristiano Marchettini

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Well, there is no such parameter in sysconfig, so you would have to change the code in order to achieve this Gabriele ----- Original Message ----- From: Mikkel Nielsen To: User questions and discussions about OTRS.org Sent: Thursday, November 15, 2007 5:54 PM Subject: [otrs] View after move. Hi list! I can't seem to find where to change the view after a ticket is moved. The problem is, if a user has access to move a ticket into a queue but don't have access to view tickets in this queue, the user then get's an error after moving the ticket because the system default wants to show you the ticket that you just moved. Hopes this makes sense! Regards Mikkel ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

Well, I think your reasoning is correct... ----- Original Message ----- From: Mikkel Nielsen To: User questions and discussions about OTRS.org Sent: Friday, November 16, 2007 8:27 PM Subject: SV: [otrs] View after move. Ok! After my opinion this is then a bug. It makes no sense to give a user permissions to move at ticket into a given queue when he/her gets an error etch time this is done. Or am I missing something? -- Med venlig hilsen Mikkel Robin Nielsen Support ansvarlig WWI A/S Idyl 9A DK-6000 Kolding Tlf: +45 70 213 214 Fax: +45 70 213 215 Mail: mikkel@wwi.dk Web: wwi.dk Fra: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] På vegne af Gabriele D'Andrea Sendt: 16. november 2007 20:19 Til: User questions and discussions about OTRS.org Emne: Re: [otrs] View after move. Well, there is no such parameter in sysconfig, so you would have to change the code in order to achieve this Gabriele ----- Original Message ----- From: Mikkel Nielsen To: User questions and discussions about OTRS.org Sent: Thursday, November 15, 2007 5:54 PM Subject: [otrs] View after move. Hi list! I can't seem to find where to change the view after a ticket is moved. The problem is, if a user has access to move a ticket into a queue but don't have access to view tickets in this queue, the user then get's an error after moving the ticket because the system default wants to show you the ticket that you just moved. Hopes this makes sense! Regards Mikkel ---------------------------------------------------------------------------- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/