That works... Thanks a lot Marco!!! GoodWills Parag Bhalerao From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini Sent: Tuesday, November 30, 2010 2:56 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Can't See Shortcut Icons Sorry.... found them right now in Edit Config Settings in Ticket -> Frontend::Agent::ToolBarModule On Tue, Nov 30, 2010 at 8:54 PM, Marco Vannini wrote: I can't see any of them after a debian (just) upgrade(d) MV On Tue, Nov 30, 2010 at 5:57 PM, Parag Bhalerao < Parag.Bhalerao@cybertech.com> wrote: Hello, I am running OTRS 3.0 on Windows platform. In the documentation is says that on the agent login page, there are icons that show the amount of locked tickets and allow direct access to them, links to create a new phone/e-mail ticket. I don't see these icons. I can see only for locked tickets. Is this configurable? As per the documentation I should see But on actual system I see only GoodWills Parag Bhalerao Work 215-494-2709 Call 267-210-5949 Email parag.bhalerao@cybertech.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs