Re: [otrs] Software problem
The SetPermission Script doesn't run properly. I deleted OTRS for reinstall but I have another error : Warning: Kernel/Config.pm isn't writable! Comment: If you want to use the installer, set the Kernel/Config.pm writable for the werserver user! Can't open /opt/otrs/Kernel/Config.pm: Permission denied Here are the file permissions : -rwxrwxrwx 1 apache apache 3900 Mar 28 05:01 Config.pm I don't understand why I have all these problems permissions. Have you an idea, please ? Benoit DAVAUT Adoptez l'éco-attitude. N'imprimez ce mail que si c'est vraiment nécessaire. _____ From: Alessio Tosi [mailto:atosi@oki.it] Sent: lundi 28 avril 2008 09:19 To: 'User questions and discussions about OTRS.org' Subject: Re: [otrs] Software problem run the SetPermission Script in otrs/scripts (or otrs/bin and run the sql update scripts in otrs/scripts _____ From: DAVAUT Benoit [FR] [mailto:benoit.davaut@volubill.com] Sent: Friday, April 25, 2008 2:08 PM To: User questions and discussions about OTRS.org Subject: [otrs] Software problem Hello After a first install of OTRS 2.2.6 (on Fedora Core 5), I have do that : Service httpd start [OK] Service mysqld start [OK] In Firefox : http://@IP/otrs/installer.pl And I have an error : Software error: Permission denied at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 83, <PRODUCT> line 4. For help, please send mail to the webmaster (root@localhost mailto:root@localhost ), giving this error message and the time and date of the error. What should I do ? Benoit DAVAUT Adoptez l'éco-attitude. N'imprimez ce mail que si c'est vraiment nécessaire.
DAVAUT Benoit [FR] wrote:
The SetPermission Script doesn’t run properly. I deleted OTRS for reinstall but I have another error :
Warning: Kernel/Config.pm isn't writable!
Comment: If you want to use the installer, set the Kernel/Config.pm writable for the werserver user! Can't open /opt/otrs/Kernel/Config.pm: Permission denied
Here are the file permissions :
-rwxrwxrwx 1 apache apache 3900 Mar 28 05:01 Config.pm
I don’t understand why I have all these problems permissions.
Have you an idea, please ?
Do you have SELinux enabled maybe? Our Config.pm is just 664 and owned by apache:apache. No problems. Nils Breunese.
try to SetPermissions.sh { Home directory of the OTRS user } { OTRS user } { Web server user } [ Group of the OTRS user ] [ Group of the web server user ] for me (ubuntu) is SetPermissions.sh /usr/share/otrs otrs www-data www-data www-data Tosi Alessio Sistemi Informativi OKI Systems (Italia) S.p.A. Tel. +39 0290026812 Mob. +39 3486024492 Any opinions expressed in this email are those of the individual and not necessarily of the Company. This email and any files transmitted with it, including replies and forwarded copies (which may contain alterations) subsequently transmitted from the Company are confidential and solely for the use of the intended recipient. It may contain material protected by legal privilege. If you are not the intended recipient or the person responsible for delivering to the intended recipient, be advised that you have received this email in error and that any use is strictly prohibited. Please notify the sender immediately of the error and delete any copies of this message Warning: The Company cannot accept responsibility for any loss or damage arising from the use of this e-mail or attachments. -----Original Message----- From: Nils Breunese (Lemonbit) [mailto:nils@lemonbit.nl] Sent: Monday, April 28, 2008 11:36 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Software problem DAVAUT Benoit [FR] wrote:
The SetPermission Script doesn't run properly. I deleted OTRS for reinstall but I have another error :
Warning: Kernel/Config.pm isn't writable!
Comment: If you want to use the installer, set the Kernel/Config.pm writable for the werserver user! Can't open /opt/otrs/Kernel/Config.pm: Permission denied
Here are the file permissions :
-rwxrwxrwx 1 apache apache 3900 Mar 28 05:01 Config.pm
I don't understand why I have all these problems permissions.
Have you an idea, please ?
Do you have SELinux enabled maybe? Our Config.pm is just 664 and owned by apache:apache. No problems. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/
participants (3)
-
Alessio Tosi -
DAVAUT Benoit [FR] -
Nils Breunese (Lemonbit)