Show ticket owner and responsible on queue view
Hi, list: I'm wondering how/if it is possible to show ticket owner and ticket responsible on the general queue view along with ticket state, priority, service, etc. I already had a look at Sysconfig Frontend::Agent::Ticket::ViewQueue to no avail. Any hint? Cheers
Hello, Jesus.
There's nothing in Sysconfig Frontend::Agent::Ticket::ViewQueue, but you can
edit the template
Hi, list:
I'm wondering how/if it is possible to show ticket owner and ticket responsible on the general queue view along with ticket state, priority, service, etc.
I already had a look at Sysconfig Frontend::Agent::Ticket::ViewQueue to no avail.
Any hint? Cheers _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Hello, Jesus.
There's nothing in Sysconfig Frontend::Agent::Ticket::ViewQueue, but you can
edit the template
Hi, list:
I'm wondering how/if it is possible to show ticket owner and ticket responsible on the general queue view along with ticket state, priority, service, etc.
I already had a look at Sysconfig Frontend::Agent::Ticket::ViewQueue to no avail.
Any hint? Cheers _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
В сообщении от Thursday 25 September 2008 00:34:59 Salvador Santander Gutiérrez написал(а):
There's nothing in Sysconfig Frontend::Agent::Ticket::ViewQueue, but you can edit the template
/Kernel/Output/html/Lite/AgentTicketQueue.dtl if you use the "Lite" queue view or /Kernel/Output/html/Standard/AgentTicketQueue.dtl. You can see it's easy to understand the template syntax.
In my case, I try to edit CustomerStatusView.dtl to replace owner login (in "Owner" column) with owner First/Last name. (it's for show to customers real human names instead internal logins). But what variable I must write to it instead $Quote{"$Data{"Owner"} ?? How to find out it? I think Jesús M. Navarro encounter similar problem. -- Mike Lykov System Administrator, Domain Name Registrar REG.RU http://www.reg.ru/ +7 495 580-11-11 int. 504
Hello, Mike.
I dont´t know exactly the syntax of the templates, but you can do it like
me, I mean, you may search a screen that has the field you want to show,
view his template and search in the code of this template the piece where
the field has shown.
If you dont´t find it, tell me it and I try to search it.
2008/9/25 Mike Lykov
В сообщении от Thursday 25 September 2008 00:34:59 Salvador Santander Gutiérrez написал(а):
There's nothing in Sysconfig Frontend::Agent::Ticket::ViewQueue, but you can edit the template
/Kernel/Output/html/Lite/AgentTicketQueue.dtl if you use the "Lite" queue view or /Kernel/Output/html/Standard/AgentTicketQueue.dtl. You can see it's easy to understand the template syntax. In my case, I try to edit CustomerStatusView.dtl to replace owner login (in "Owner" column) with owner First/Last name. (it's for show to customers real human names instead internal logins).
But what variable I must write to it instead $Quote{"$Data{"Owner"} ?? How to find out it?
I think Jesús M. Navarro encounter similar problem.
-- Mike Lykov System Administrator, Domain Name Registrar REG.RU http://www.reg.ru/ +7 495 580-11-11 int. 504 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
В сообщении от Friday 26 September 2008 10:26:45 Salvador Santander Gutiérrez написал(а):
I dont´t know exactly the syntax of the templates
Like me, like many other people (i think :) Because it's lack of documentation, and lack of developers in this list. It's a pity.
me, I mean, you may search a screen that has the field you want to show, view his template and search in the code of this template the piece where the field has shown.
Yes, i was searched already. Not so simple. In CustomerNavigationBar.dtl there is a $Text{"Welcome %s", "$Env{"UserFirstname"} $Env{"UserLastname"} string, but it's about logged in customer name. I try $Data{"UserFirstname"}, but it's empty. I have to admit that I don't understand all structure of otrs variables system, and only try to guess, searchng in souce code. Are there is a list of explained data structures? Are there a common practice to do this work?
If you dont´t find it, tell me it and I try to search it.
I prefer a better documentation :) But you can try too, I think this (a replace logins to realnames in customer status view) is useful not only for me. -- Mike Lykov
Mike Lykov wrote:
В сообщении от Friday 26 September 2008 10:26:45 Salvador Santander Gutiérrez написал(а):
I dont´t know exactly the syntax of the templates
Like me, like many other people (i think :) Because it's lack of documentation, and lack of developers in this list. It's a pity.
Well, this is the OTRS *users* mailinglist. There is a separate mailinglist for development: http://lists.otrs.org/cgi-bin/listinfo/dev Nils Breunese.
В сообщении от Friday 26 September 2008 13:16:27 Nils Breunese (Lemonbit) написал(а):
Well, this is the OTRS *users* mailinglist. There is a separate mailinglist for development: http://lists.otrs.org/cgi-bin/listinfo/dev
Thanks for link. I'll go to that ;) -- Mike Lykov System Administrator, Domain Name Registrar REG.RU http://www.reg.ru/ +7 495 580-11-11 int. 504
participants (4)
-
Jesús M. Navarro -
Mike Lykov -
Nils Breunese (Lemonbit) -
Salvador Santander Gutiérrez