I found the answer,I use the sub-queue and I have  made a mistake in queue-group. ------------------------------------------------------------------发件人：liziyi2006 发送时间：2014年6月26日(星期四) 23:26收件人：User questions and discussions about OTRS. 主　题：[otrs] Queue and Permission Good evening ,everyone!     I have a new problem.     When I configured queue-group-role，I found that agent can move the ticket into any queue ,but they can not see all of the queues from dropdown "to queue" in "new phone ticket".     I check the role-group,agent have RO and MOVE INTO right .I am puzzled,can not see but can move into .....why?       My otrs itsm version is 3.3.7