I’ve not had any trouble with StrawberryPerl on my Windows OTRS installation. Running IIS6 and MSSQL2005 on W2K3 Nathan Campbell Systems Administrator Dallas Symphony Orchestra From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Monday, May 11, 2009 3:48 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] ActivePerl and Windows Jeff, Yes, OTRS 2.x is 'compatible' with ActivePerl 5.10 as that is 'just' a binary distribution of Perl 5.10. The only reason (as far as I know) that ActivePerl is no longer part of the Windows installer but replaced with StrawberryPerl is because of licensing issues. ActivePerl has a restrictive license and you can not include it into your product without an agreement with ActiveState, their distributors. You can, however, do a manual install with ActivePerl Perl and OTRS without running into licensing trouble. (but please note I'm not a lawyer)... StrawberryPerl is a community built Perl and can be distributed under a less restrictive license. Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Mon, May 11, 2009 at 21:33, Jeff Travers wrote: I've opted to do a manual install of OTRS with ActivePerl on Windows. Are 2.3.4 and 2.4.x compatible with ActivePerl 5.10.0.1004? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Hi, I think you need/best use ACL for that. http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=5&ItemID=68 Another option is to customize the code, but related to your problem I myself do not have experience. Perhaps someone else has done it before. gr, Frans From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Luis Rodriguez Sent: dinsdag 12 mei 2009 00:20 To: User questions and discussions about OTRS. Subject: [otrs] Custom Status Names for diferents queues... Hi everybody, I need to know if is possible make this: I have a custom queue called Despacho, and I want to create customized status for this queue, for example: Recibido En Despacho Despachado Cerrado And no with standard status, new, open etc… and I want to this is no visible to the rest of queues… I currently use OTRS 2.3.4 and ITSM 1.2.3 Thanks… Luis Rodriguez IT Manager BMART S.A. Guatemala C.A. Email: lrodriguez@bmartgroup.com file:///\\lrodriguez@bmartgroup.com Msn: luisgrodriguez@hotmail.com file:///\\luisgrodriguez@hotmail.com Tel. (502) 2285-4514 Cel. (502) 5608-3521 P Porfavor considere el ambiente antes de imprimir este correo - Please consider the environment before printing this email. __________ Information from ESET NOD32 Antivirus, version of virus signature database 4065 (20090511) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com