I solve my cron jobs problem like that. Under otrs user I create a cron (crontab -e) and put this command */10 * * * * /usr/share/otrs/bin/PostMasterPOP3.pl >> /dev/null And after i must modify /usr/share/otrs/Kernel/System/DB.pm and put login and password to connect to mysql database. line 55 $DBObject = Kernel::System::DB->new( ConfigObject => $ConfigObject, LogObject => $LogObject, # if you don't use the follow params, then this are used # from Kernel/Config.pm! DatabaseDSN => 'DBI:odbc:database=123;host=localhost;', DatabaseUser => 'otrsmysqluser', DatabasePw => 'otrsmysqlpassword', Type => 'mysql', Attribute => { LongTruncOk => 1, LongReadLen => 100*1024, }, It's strange, because all mysql connection works fine, just cron don't working. And in Config.pm, all mysql settings are ok. I run otrs 1.3.2 Bye Guillaume REHM Service Informatique Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr Help Desk a écrit :

Try:

$ crontab -e -u otrs

or

$ su - otrs $ crontab -e

-- Downtown Help Desk System Administrator

----- Original Message ----- *From:* Mamakwa M. Sefiri mailto:msefiri@nrf.ac.za *To:* User questions and discussions about OTRS.org mailto:otrs@otrs.org *Sent:* Wednesday, April 26, 2006 10:13 AM *Subject:* RE: [otrs] Cron Jobs

When I run crontab -l -u otrs

I get an error that says no crontabs for otrs

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*From:* Mamakwa M. Sefiri *Sent:* 26 April 2006 04:08 PM *To:* User questions and discussions about OTRS.org *Subject:* [otrs] Cron Jobs

I also have problem about cron jobs. When I get to :

linux:/opt/otrs/bin# su otrs

linux:~/bin$ ./Cron.sh start

as instructed from the manual I get an error that I must run the srip as an otrs user

please advise

Thanks

Mamakwa

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