Addressbook, how to configure & add entries?

Using OTRS 6 here. How can I add an "addressbook" (my users need it for commonly used addresses when forwarding requests to external publishers) and how do I add entries? -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebrandt@charite.de Campus Benjamin Franklin https://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155

The "normal" OTRS address book is the customer user database. So you could add those external contacts as customer users. <ad> I have a commercial addon for that. That also extracts the addresses from incoming mails and .vcf attachments... </a> Am 28.05.2018 um 11:11 schrieb Ralf Hildebrandt:
Using OTRS 6 here. How can I add an "addressbook" (my users need it for commonly used addresses when forwarding requests to external publishers) and how do I add entries?
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
-- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de

* Renee B
The "normal" OTRS address book is the customer user database. So you could add those external contacts as customer users.
This is working now. I previously used LDAP as the customer user database, meaning I had no way of adding "customer users" in OTRS itself. Now the next question: How can I use BOTH LDAP and the database driven backed for customer users.? $Self->{CustomerUser} = { Name => 'LDAP Backend', Module => 'Kernel::System::CustomerUser::LDAP', ... }; Or rather: What is the default if no explicit "$Self->{CustomerUser}" is set? -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebrandt@charite.de Campus Benjamin Franklin https://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155

Hallo,
change this:
$Self->{CustomerUser2} = {
Name => 'LDAP Backend',
Module => 'Kernel::System::CustomerUser::LDAP',
...
};
Mit freundlichen Grüßen
René Schumacher
Leiter Technik und Support
OTRS Master & ITIL Zertifiziert
VPN Deutschland Ltd. & Co.KG
Osterweg 2
D-32549 Bad Oeynhausen
Tel: 0 57 31 / 490 69 - 23
Fax: 0 57 31 / 490 69 - 99
Internet: www.vpn.dehttp://www.vpn.de
E-Mail: rene.schumacher@vpn.demailto:rene.schumacher@vpn.de
_________________________________________________
Geschäftsführer: Robert F. Krick, Michael Boese
Handelsregister AG Bad Oeynhausen HRA 6237
UST-ID: DE243843838
Persönlich haftende Gesellschafterin: VPN Deutschland Ltd.
vertreten durch ihren Geschäftsführer Robert F. Krick
Registrierungsnummer 05472780 bei Companies House
Am 28.05.2018 um 15:56 schrieb Ralf Hildebrandt
participants (3)
-
Ralf Hildebrandt
-
Rene Schumacher
-
Renee B