Hi folks I found the solution http://stackoverflow.com/questions/9616071/how-to-improve-the-performance-of... thanks for ypur help! ________________________________ De: Carlos Andrés Gallego Arboleda Para: Jober Mijares ; User questions and discussions about OTRS. Enviado: Jueves, 1 de noviembre, 2012 12:14 P.M. Asunto: Re: [otrs] ModPerl Hi Jober,  You can check the postfix or sendmail configuration, also check the MX validation, maybe the server can't resolve the domain of the mail address quickly. Carlos.  2012/11/1 Jober Mijares Hello people,

I've a serious problem,  when I try to reply a ticket, OTRS takes long time charging the template or the page

When I choose the option Note or Close the ticket, OTRS charged quickly, but when I try to reply a ticket it takes long time and it's really annoying.   I have mod_perl to increase OTRS performance, nevertheless, it doesn't change the perfomance, 

   o ModPerl::Util....................ok (v2.000004)       o Apache::DBI...................ok (v1.11)       o Apache2::Reload...............ok (v0.11)

I've been looking for on internet, but the only solution is install Mod_perl, so I would like to know what can I do apart from this.

Thanks

OTRS 3.1.4 mysql  Ver 14.14 Distrib 5.1.61, for debian-linux-gnu (i486) using readline 6.1 apache 2 debian 6.0.4

Thanks

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