Robert, Like you said, I don't think that's a problem at all with the same name of a group and a queue. In my case, I didn't setup any special group, I just use the default user group and it works. And I did try to change the group setting for the queue to see if it hides/shows correctly, and it did the tricks. Hopefully someone on the list who is much more knowledgeable can answer the question. I'm very new to OTRS too (only a week time).... Best luck, Poe On Tue, Apr 1, 2008 at 4:44 PM, Robert Brown wrote:

Poe,

I wish it were that simple. I did just go in and double check. The permissions are all OK. Is there a limitation that anyone knows of with a Queue being named the same as a group? I can't imagine there would be.

-Robert

On Tue, Apr 1, 2008 at 4:27 PM, Poe Chen wrote:

...

Hi, Robert,

I believe it's a permission issue with the queue. You might want to double check that new queue you just added has the correct "group". Just login as admin and go to Admin->Queue->Select the new queue->Change and then check the group setting.

Best regards,

Poe

On Tue, Apr 1, 2008 at 2:54 PM, Robert Brown wrote:

...

Hello,

I have my OTRS installed and running however I'm not able to see the queues that I've assigned to a user when I'm logged in as that user. I'm really hoping someone can help me. I've read over the documentation and am sure I've followed it, however there is just something I am missing.

I've created the user and created the group. Then I've mapped the user to the group. I've assigned the user move_into, create, owner and priority. I've then assigned the queue to the group.

However when I login as the user, I don't see the queue I just created.

I'm running OTRS 2.2.5 on Suse.

Any help would be very much appreciated.

Thanks, Robert

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Hi Robert, your mentioned that you just created the queue so it might be emtpy. OTRS doesn't show empty queues, you could try to create a ticket in that queue. Mit freundlichen Grüßen Marina Henn ____________________ Netzlink Informationstechnik GmbH Heinrich-Büssing-Ring 42 D-38102 Braunschweig Telefon: +49 531-7073430 Telefax: +49 531-7073459 eMail: henn@netzlink.com www.netzlink.com Geschäftsführung: Harald Lies, Tamara Ostermann, Sven-Ove Wähling Amtsgericht Braunschweig HR B 4896, USt-IdNr. DE 202670390 besuchen Sie unsere Veranstaltungen: VMware 03.4. Braunschweig Impulse 2008 22.4. Essen | 24.4. Frankfurt Main "Arnold Ligtvoet" Gesendet von: otrs-bounces@otrs.org 02.04.2008 09:14 Bitte antworten an "User questions and discussions about OTRS.org" An "User questions and discussions about OTRS.org" Kopie Thema RE: [otrs] Can't see queues that I've created Hi Robert, I noticed some unexpected behavior on my box running 2.2.5.What happens if you give the user full access on the group (so RW)? Regards, Arnold. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Robert Brown Sent: dinsdag 1 april 2008 22:44 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Can't see queues that I've created Poe, I wish it were that simple. I did just go in and double check. The permissions are all OK. Is there a limitation that anyone knows of with a Queue being named the same as a group? I can't imagine there would be. -Robert On Tue, Apr 1, 2008 at 4:27 PM, Poe Chen wrote: Hi, Robert, I believe it's a permission issue with the queue. You might want to double check that new queue you just added has the correct "group". Just login as admin and go to Admin->Queue->Select the new queue->Change and then check the group setting. Best regards, Poe On Tue, Apr 1, 2008 at 2:54 PM, Robert Brown wrote: Hello, I have my OTRS installed and running however I'm not able to see the queues that I've assigned to a user when I'm logged in as that user. I'm really hoping someone can help me. I've read over the documentation and am sure I've followed it, however there is just something I am missing. I've created the user and created the group. Then I've mapped the user to the group. I've assigned the user move_into, create, owner and priority. I've then assigned the queue to the group. However when I login as the user, I don't see the queue I just created. I'm running OTRS 2.2.5 on Suse. Any help would be very much appreciated. Thanks, Robert _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/