If you mean locking of tickets when composing an answer then goto admin>>sysconfig>>Ticket -> Frontend::Agent::Ticket::ViewCompose and change the "Ticket::Frontend::AgentTicketCompose###RequiredLock:" from 'Yes' to 'No' . If you mean you want to do it on complete system then go and serach all the options inside admin>>sysconfig>>Ticket and disable them. Good Luck 2008/5/27 Jamie Spence :

Hey guys,

Quick question, apoligize if it sounds stupid:

How do you disable locking in OTRS?

Essentially we are using the system as a way to keep a "pool" of issues tracked not have them assigned to specific people. I know I can set them to automatically unlock after 1 min but that seems kind of kludgy.

Thanks in advance,

Jamie Spence VP Operations, July Systems

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