I have noticed that when I move a ticket into another queue it's owner becomes root@localhost. Does anyone know how to keep the current owner intact when changing queues? Move Ticket moved into Queue "Test" (41) from Queue "Support" (5). OwnerUpdate New owner is "root@localhost" (ID=1). Thanks!
This behavior should only happen if you login as root and move tickets. _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nick Goldwater Sent: Monday, June 04, 2007 12:24 PM To: otrs@otrs.org Subject: [otrs] root@localhost question I have noticed that when I move a ticket into another queue it's owner becomes root@localhost. Does anyone know how to keep the current owner intact when changing queues? Move Ticket moved into Queue "Test" (41) from Queue "Support" (5). OwnerUpdate New owner is "root@localhost" (ID=1). Thanks!
I have LDAP authentication set up and I am loggin in under my user id. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Maurice James Ny Sent: Monday, June 04, 2007 6:05 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] root@localhost question This behavior should only happen if you login as root and move tickets. ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nick Goldwater Sent: Monday, June 04, 2007 12:24 PM To: otrs@otrs.org Subject: [otrs] root@localhost question I have noticed that when I move a ticket into another queue it's owner becomes root@localhost. Does anyone know how to keep the current owner intact when changing queues? Move Ticket moved into Queue "Test" (41) from Queue "Support" (5). OwnerUpdate New owner is "root@localhost" (ID=1). Thanks!
participants (2)
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Maurice James Ny -
Nick Goldwater