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Ml Ml

4 Apr 2019 4 Apr '19

9:29 a.m.

Hello, can i set a signature by user or group in OTRS 6? Thanks, Mario

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Gerald Young

4 Apr 4 Apr

12:43 p.m.

Since those are both attached to a queue, put the affected ticket in that queue. On Thu, Apr 4, 2019 at 5:30 AM Ml Ml wrote:

...

Hello,

can i set a signature by user or group in OTRS 6?

Thanks, Mario --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

Hi, That would be only for a group or single agent attached to a queue, right ? But in that case you would have to create a queue per agent ? Isn't there a better way for single agent ? Regards Alexis De: "Gerald Young" À: "otrs" Envoyé: Jeudi 4 Avril 2019 14:43:54 Objet: Re: [otrs] OTRS6 - Signature by user or group Since those are both attached to a queue, put the affected ticket in that queue. On Thu, Apr 4, 2019 at 5:30 AM Ml Ml < [ mailto:mliebherr99@googlemail.com | mliebherr99@googlemail.com ] > wrote: Hello, can i set a signature by user or group in OTRS 6? Thanks, Mario --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: [ http://otrs.org/ | http://otrs.org/ ] Archive: [ http://lists.otrs.org/pipermail/otrs | http://lists.otrs.org/pipermail/otrs ] To unsubscribe: [ http://lists.otrs.org/mailman/listinfo/otrs | http://lists.otrs.org/mailman/listinfo/otrs ] --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

Julius Dittmar

9:33 a.m.

Hi Alexis, signatures can contain variables that will be filled in when the mail is actually created, for example for the name of the agent. Perhaps by combining custom entries for agent data and those variables in the signature data you might be able to have OTRS create a fitting signature. HTH, Julius Am 12.04.19 um 09:20 schrieb Alexis HAUSER:

...

Hi, That would be only for a group or single agent attached to a queue, right ? But in that case you would have to create a queue per agent ? Isn't there a better way for single agent ?

Regards Alexis

------------------------------------------------------------------------ *De: *"Gerald Young" *À: *"otrs" *Envoyé: *Jeudi 4 Avril 2019 14:43:54 *Objet: *Re: [otrs] OTRS6 - Signature by user or group

Since those are both attached to a queue, put the affected ticket in that queue.

On Thu, Apr 4, 2019 at 5:30 AM Ml Ml mailto:mliebherr99@googlemail.com> wrote:

Hello,

can i set a signature by user or group in OTRS 6?

Thanks, Mario --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

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Alexis HAUSER

12:18 p.m.

Thanks for your reply. I've already succeeded doing that using the phone number and filling it with any value, then adding it to a signature using the However, I don't know how to create a new attribute to an agent and automatically fill it with LDAP values. Do you have any ideas ? Some dynamic fields may be used for that ? Regards, Alexis De: "Julius Dittmar" À: "otrs" Envoyé: Vendredi 12 Avril 2019 11:33:38 Objet: Re: [otrs] OTRS6 - Signature by user or group Hi Alexis, signatures can contain variables that will be filled in when the mail is actually created, for example for the name of the agent. Perhaps by combining custom entries for agent data and those variables in the signature data you might be able to have OTRS create a fitting signature. HTH, Julius Am 12.04.19 um 09:20 schrieb Alexis HAUSER:

...

Hi, That would be only for a group or single agent attached to a queue, right ? But in that case you would have to create a queue per agent ? Isn't there a better way for single agent ?

Regards Alexis

------------------------------------------------------------------------ *De: *"Gerald Young" *À: *"otrs" *Envoyé: *Jeudi 4 Avril 2019 14:43:54 *Objet: *Re: [otrs] OTRS6 - Signature by user or group

Since those are both attached to a queue, put the affected ticket in that queue.

On Thu, Apr 4, 2019 at 5:30 AM Ml Ml mailto:mliebherr99@googlemail.com> wrote:

Hello,

can i set a signature by user or group in OTRS 6?

Thanks, Mario --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

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Alvaro Cordero

1:45 p.m.

Hello There is a setting called dynamic FieldFromCustomerUser, where you can add a maping of those in sysconfig. You need also to add the mapping into config.pm. Also enable the module to set those values at ticket create and at customer update. Regards El vie., 12 abr. 2019 6:18 a. m., Alexis HAUSER < alexis.hauser@imt-atlantique.fr> escribió:

...

Thanks for your reply.

I've already succeeded doing that using the phone number and filling it with any value, then adding it to a signature using the However, I don't know how to create a new attribute to an agent and automatically fill it with LDAP values. Do you have any ideas ? Some dynamic fields may be used for that ?

Regards, Alexis

------------------------------ *De: *"Julius Dittmar" *À: *"otrs" *Envoyé: *Vendredi 12 Avril 2019 11:33:38 *Objet: *Re: [otrs] OTRS6 - Signature by user or group

Hi Alexis,

signatures can contain variables that will be filled in when the mail is actually created, for example for the name of the agent. Perhaps by combining custom entries for agent data and those variables in the signature data you might be able to have OTRS create a fitting signature.

HTH, Julius

Am 12.04.19 um 09:20 schrieb Alexis HAUSER:

...
Hi, That would be only for a group or single agent attached to a queue, right ? But in that case you would have to create a queue per agent ? Isn't there a better way for single agent ?

Regards Alexis

------------------------------------------------------------------------ *De: *"Gerald Young" *À: *"otrs" *Envoyé: *Jeudi 4 Avril 2019 14:43:54 *Objet: *Re: [otrs] OTRS6 - Signature by user or group

Since those are both attached to a queue, put the affected ticket in that queue.

On Thu, Apr 4, 2019 at 5:30 AM Ml Ml mailto:mliebherr99@googlemail.com> wrote:

Hello,

can i set a signature by user or group in OTRS 6?

Thanks, Mario --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

Alexis HAUSER

2:42 p.m.

Yes, thank you, I already did that for other things, but is it is for customers, right ? I would like to do it for agents. Regards De: "Alvaro Cordero" À: "otrs" Envoyé: Vendredi 12 Avril 2019 15:45:08 Objet: Re: [otrs] OTRS6 - Signature by user or group Hello There is a setting called dynamic FieldFromCustomerUser, where you can add a maping of those in sysconfig. You need also to add the mapping into [ http://config.pm/ | config.pm ] . Also enable the module to set those values at ticket create and at customer update. Regards El vie., 12 abr. 2019 6:18 a. m., Alexis HAUSER < [ mailto:alexis.hauser@imt-atlantique.fr | alexis.hauser@imt-atlantique.fr ] > escribió: Thanks for your reply. I've already succeeded doing that using the phone number and filling it with any value, then adding it to a signature using the However, I don't know how to create a new attribute to an agent and automatically fill it with LDAP values. Do you have any ideas ? Some dynamic fields may be used for that ? Regards, Alexis De: "Julius Dittmar" < [ mailto:Julius.Muller@gmx.net | Julius.Muller@gmx.net ] > À: "otrs" < [ mailto:otrs@lists.otrs.org | otrs@lists.otrs.org ] > Envoyé: Vendredi 12 Avril 2019 11:33:38 Objet: Re: [otrs] OTRS6 - Signature by user or group Hi Alexis, signatures can contain variables that will be filled in when the mail is actually created, for example for the name of the agent. Perhaps by combining custom entries for agent data and those variables in the signature data you might be able to have OTRS create a fitting signature. HTH, Julius Am 12.04.19 um 09:20 schrieb Alexis HAUSER:

...

Hi, That would be only for a group or single agent attached to a queue, right ? But in that case you would have to create a queue per agent ? Isn't there a better way for single agent ?

Regards Alexis

------------------------------------------------------------------------ *De: *"Gerald Young" < [ mailto:crythias@gmail.com | crythias@gmail.com ] > *À: *"otrs" < [ mailto:otrs@lists.otrs.org | otrs@lists.otrs.org ] > *Envoyé: *Jeudi 4 Avril 2019 14:43:54 *Objet: *Re: [otrs] OTRS6 - Signature by user or group

Since those are both attached to a queue, put the affected ticket in that queue.

On Thu, Apr 4, 2019 at 5:30 AM Ml Ml < [ mailto:mliebherr99@googlemail.com | mliebherr99@googlemail.com ] > wrote:

Hello,

can i set a signature by user or group in OTRS 6?

Thanks, Mario --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: [ http://otrs.org/ | http://otrs.org/ ] Archive: [ http://lists.otrs.org/pipermail/otrs | http://lists.otrs.org/pipermail/otrs ] To unsubscribe: [ http://lists.otrs.org/mailman/listinfo/otrs | http://lists.otrs.org/mailman/listinfo/otrs ]

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Alvaro Cordero

2:45 p.m.

You are correct, I confused concepts, for agents you can extend the mapping and I believe add the fields to the users table. Regards El vie., 12 abr. 2019 8:42 a. m., Alexis HAUSER < alexis.hauser@imt-atlantique.fr> escribió:

...

Yes, thank you, I already did that for other things, but is it is for customers, right ? I would like to do it for agents. Regards

------------------------------ *De: *"Alvaro Cordero" *À: *"otrs" *Envoyé: *Vendredi 12 Avril 2019 15:45:08 *Objet: *Re: [otrs] OTRS6 - Signature by user or group

Hello There is a setting called dynamic FieldFromCustomerUser, where you can add a maping of those in sysconfig. You need also to add the mapping into config.pm.

Also enable the module to set those values at ticket create and at customer update.

Regards

El vie., 12 abr. 2019 6:18 a. m., Alexis HAUSER < alexis.hauser@imt-atlantique.fr> escribió:

...
Thanks for your reply.

I've already succeeded doing that using the phone number and filling it with any value, then adding it to a signature using the However, I don't know how to create a new attribute to an agent and automatically fill it with LDAP values. Do you have any ideas ? Some dynamic fields may be used for that ?

Regards, Alexis

------------------------------ *De: *"Julius Dittmar" *À: *"otrs" *Envoyé: *Vendredi 12 Avril 2019 11:33:38 *Objet: *Re: [otrs] OTRS6 - Signature by user or group

Hi Alexis,

signatures can contain variables that will be filled in when the mail is actually created, for example for the name of the agent. Perhaps by combining custom entries for agent data and those variables in the signature data you might be able to have OTRS create a fitting signature.

HTH, Julius

Am 12.04.19 um 09:20 schrieb Alexis HAUSER:

...
Hi, That would be only for a group or single agent attached to a queue, right ? But in that case you would have to create a queue per agent ? Isn't there a better way for single agent ?

Regards Alexis

------------------------------------------------------------------------ *De: *"Gerald Young" *À: *"otrs" *Envoyé: *Jeudi 4 Avril 2019 14:43:54 *Objet: *Re: [otrs] OTRS6 - Signature by user or group

Since those are both attached to a queue, put the affected ticket in that queue.

On Thu, Apr 4, 2019 at 5:30 AM Ml Ml mailto:mliebherr99@googlemail.com> wrote:

Hello,

can i set a signature by user or group in OTRS 6?

Thanks, Mario

---------------------------------------------------------------------

...
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Alexis HAUSER

18 Apr 18 Apr

8:16 a.m.

Hi, So the idea would be to create a new setting with XML file, like "DynamicFieldFromCustomerUser::Mapping" but for Agent ? Would that be "DynamicFieldFromAgent::Mapping" ? Regards Alexis [ http://www.imt-atlantique.fr/ ] Alexis HAUSER SG/DISI, site de Rennes Pôle Services et Assistance Pôle Infrastructure 02 99 12 70 25 2, rue de la Châtaigneraie CS 17608 35576 Cesson Sévigné Cedex [ http://www.imt-atlantique.fr/ ] [ https://twitter.com/IMTAtlantique ] [ https://www.facebook.com/IMTAtlantique ] [ https://plus.google.com/109356934816329928502 ] [ https://www.linkedin.com/company/imt-france ] [ http://blogrecherche.wp.imt.fr/ ] Une école de [ https://www.imt.fr/ | l'IMT ] De: "Alvaro Cordero" À: "otrs" Envoyé: Vendredi 12 Avril 2019 16:45:30 Objet: Re: [otrs] OTRS6 - Signature by user or group You are correct, I confused concepts, for agents you can extend the mapping and I believe add the fields to the users table. Regards El vie., 12 abr. 2019 8:42 a. m., Alexis HAUSER < [ mailto:alexis.hauser@imt-atlantique.fr | alexis.hauser@imt-atlantique.fr ] > escribió: Yes, thank you, I already did that for other things, but is it is for customers, right ? I would like to do it for agents. Regards De: "Alvaro Cordero" < [ mailto:alvaro@gridshield.net | alvaro@gridshield.net ] > À: "otrs" < [ mailto:otrs@lists.otrs.org | otrs@lists.otrs.org ] > Envoyé: Vendredi 12 Avril 2019 15:45:08 Objet: Re: [otrs] OTRS6 - Signature by user or group Hello There is a setting called dynamic FieldFromCustomerUser, where you can add a maping of those in sysconfig. You need also to add the mapping into [ http://config.pm/ | config.pm ] . Also enable the module to set those values at ticket create and at customer update. Regards El vie., 12 abr. 2019 6:18 a. m., Alexis HAUSER < [ mailto:alexis.hauser@imt-atlantique.fr | alexis.hauser@imt-atlantique.fr ] > escribió: BQ_BEGIN Thanks for your reply. I've already succeeded doing that using the phone number and filling it with any value, then adding it to a signature using the However, I don't know how to create a new attribute to an agent and automatically fill it with LDAP values. Do you have any ideas ? Some dynamic fields may be used for that ? Regards, Alexis De: "Julius Dittmar" < [ mailto:Julius.Muller@gmx.net | Julius.Muller@gmx.net ] > À: "otrs" < [ mailto:otrs@lists.otrs.org | otrs@lists.otrs.org ] > Envoyé: Vendredi 12 Avril 2019 11:33:38 Objet: Re: [otrs] OTRS6 - Signature by user or group Hi Alexis, signatures can contain variables that will be filled in when the mail is actually created, for example for the name of the agent. Perhaps by combining custom entries for agent data and those variables in the signature data you might be able to have OTRS create a fitting signature. HTH, Julius Am 12.04.19 um 09:20 schrieb Alexis HAUSER:

...

Hi, That would be only for a group or single agent attached to a queue, right ? But in that case you would have to create a queue per agent ? Isn't there a better way for single agent ?

Regards Alexis

------------------------------------------------------------------------ *De: *"Gerald Young" < [ mailto:crythias@gmail.com | crythias@gmail.com ] > *À: *"otrs" < [ mailto:otrs@lists.otrs.org | otrs@lists.otrs.org ] > *Envoyé: *Jeudi 4 Avril 2019 14:43:54 *Objet: *Re: [otrs] OTRS6 - Signature by user or group

Since those are both attached to a queue, put the affected ticket in that queue.

On Thu, Apr 4, 2019 at 5:30 AM Ml Ml < [ mailto:mliebherr99@googlemail.com | mliebherr99@googlemail.com ] > wrote:

Hello,

can i set a signature by user or group in OTRS 6?

Thanks, Mario --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: [ http://otrs.org/ | http://otrs.org/ ] Archive: [ http://lists.otrs.org/pipermail/otrs | http://lists.otrs.org/pipermail/otrs ] To unsubscribe: [ http://lists.otrs.org/mailman/listinfo/otrs | http://lists.otrs.org/mailman/listinfo/otrs ]

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Gerald Young

12 Apr 12 Apr

3:37 p.m.

...

I don't know how to create a new attribute to an agent and automatically fill it with LDAP values. Do you have any ideas ? Some dynamic fields may be used for that ? Actually, I have a thought on that. Note that the UserSyncMap does as you request. https://github.com/OTRS/otrs/blob/1f6cbffc9a337b13e80c50ae27ae53ac57cd641d/K...

Check the database Map for suggested additional fields that are referenced internally that might also be mapped to LDAP Atrributes https://github.com/OTRS/otrs/blob/1f6cbffc9a337b13e80c50ae27ae53ac57cd641d/K... On Fri, Apr 12, 2019 at 8:18 AM Alexis HAUSER < alexis.hauser@imt-atlantique.fr> wrote:

...

Thanks for your reply.

I've already succeeded doing that using the phone number and filling it with any value, then adding it to a signature using the However, I don't know how to create a new attribute to an agent and automatically fill it with LDAP values. Do you have any ideas ? Some dynamic fields may be used for that ?

Regards, Alexis

------------------------------ *De: *"Julius Dittmar" *À: *"otrs" *Envoyé: *Vendredi 12 Avril 2019 11:33:38 *Objet: *Re: [otrs] OTRS6 - Signature by user or group

Hi Alexis,

signatures can contain variables that will be filled in when the mail is actually created, for example for the name of the agent. Perhaps by combining custom entries for agent data and those variables in the signature data you might be able to have OTRS create a fitting signature.

HTH, Julius

Am 12.04.19 um 09:20 schrieb Alexis HAUSER:

...
Hi, That would be only for a group or single agent attached to a queue, right ? But in that case you would have to create a queue per agent ? Isn't there a better way for single agent ?

Regards Alexis

------------------------------------------------------------------------ *De: *"Gerald Young" *À: *"otrs" *Envoyé: *Jeudi 4 Avril 2019 14:43:54 *Objet: *Re: [otrs] OTRS6 - Signature by user or group

Since those are both attached to a queue, put the affected ticket in that queue.

On Thu, Apr 4, 2019 at 5:30 AM Ml Ml mailto:mliebherr99@googlemail.com> wrote:

Hello,

can i set a signature by user or group in OTRS 6?

Thanks, Mario --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

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Alexis HAUSER

18 Apr 18 Apr

8:21 a.m.

Hi, Thank for your reply, I already use this in the Config.pm for customers. However, I don't know how to use it for Agents. Regards Alexis De: "Gerald Young" À: "otrs" Envoyé: Vendredi 12 Avril 2019 17:37:44 Objet: Re: [otrs] OTRS6 - Signature by user or group

...

I don't know how to create a new attribute to an agent and automatically fill it with LDAP values. Do you have any ideas ? Some dynamic fields may be used for that ? Actually, I have a thought on that. Note that the UserSyncMap does as you request. [ https://github.com/OTRS/otrs/blob/1f6cbffc9a337b13e80c50ae27ae53ac57cd641d/K... | https://github.com/OTRS/otrs/blob/1f6cbffc9a337b13e80c50ae27ae53ac57cd641d/K... ]

Check the database Map for suggested additional fields that are referenced internally that might also be mapped to LDAP Atrributes [ https://github.com/OTRS/otrs/blob/1f6cbffc9a337b13e80c50ae27ae53ac57cd641d/K... | https://github.com/OTRS/otrs/blob/1f6cbffc9a337b13e80c50ae27ae53ac57cd641d/K... ] On Fri, Apr 12, 2019 at 8:18 AM Alexis HAUSER < [ mailto:alexis.hauser@imt-atlantique.fr | alexis.hauser@imt-atlantique.fr ] > wrote: Thanks for your reply. I've already succeeded doing that using the phone number and filling it with any value, then adding it to a signature using the However, I don't know how to create a new attribute to an agent and automatically fill it with LDAP values. Do you have any ideas ? Some dynamic fields may be used for that ? Regards, Alexis De: "Julius Dittmar" < [ mailto:Julius.Muller@gmx.net | Julius.Muller@gmx.net ] > À: "otrs" < [ mailto:otrs@lists.otrs.org | otrs@lists.otrs.org ] > Envoyé: Vendredi 12 Avril 2019 11:33:38 Objet: Re: [otrs] OTRS6 - Signature by user or group Hi Alexis, signatures can contain variables that will be filled in when the mail is actually created, for example for the name of the agent. Perhaps by combining custom entries for agent data and those variables in the signature data you might be able to have OTRS create a fitting signature. HTH, Julius Am 12.04.19 um 09:20 schrieb Alexis HAUSER:

...

Hi, That would be only for a group or single agent attached to a queue, right ? But in that case you would have to create a queue per agent ? Isn't there a better way for single agent ?

Regards Alexis

------------------------------------------------------------------------ *De: *"Gerald Young" < [ mailto:crythias@gmail.com | crythias@gmail.com ] > *À: *"otrs" < [ mailto:otrs@lists.otrs.org | otrs@lists.otrs.org ] > *Envoyé: *Jeudi 4 Avril 2019 14:43:54 *Objet: *Re: [otrs] OTRS6 - Signature by user or group

Since those are both attached to a queue, put the affected ticket in that queue.

On Thu, Apr 4, 2019 at 5:30 AM Ml Ml < [ mailto:mliebherr99@googlemail.com | mliebherr99@googlemail.com ] > wrote:

Hello,

can i set a signature by user or group in OTRS 6?

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Alexis HAUSER
Alvaro Cordero
Gerald Young
Julius Dittmar
Ml Ml

OTRS6 - Signature by user or group

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