On 07/27/2010 12:03 PM, Marco Vannini wrote:

AFAIK no but it is possible for a CI to be modified in a manner to have a customer in it:

(My ie) { Key => 'Owner', Name => 'Owner', Searchable => 1, Input => { Type => 'Customer', }, },

HTH

MV

On Tue, Jul 27, 2010 at 9:38 AM, Egor Tsilenko mailto:bg8s@symlink.ru> wrote:

Hi otrs geeks!

Is it possible to create links beetween Customer Users and Config Item elements? Thanks in advance. -- Мой Круг - Егор Циленко http://bg8s.moikrug.ru/?from=userlinkЕгор Циленко http://bg8s.moikrug.ru/?from=userlink

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NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ Hi Marco, in your config it will be simple text edit form or smth like drop down list with customer ids?

-- Мой Круг - Егор Циленко http://bg8s.moikrug.ru/?from=userlinkЕгор Циленко http://bg8s.moikrug.ru/?from=userlink

Hi I have set up a notification event to notify customers whenever an agent/owner adds an external note to a ticket. However, when the mail is delivered (at least to my MS Outlook 2007 client), the mail has the text as expected, but also an attachment with the HTML code of the message. The attached HTML code seems to be well formed. I would like to know how I can prevent the attachment and just have the text. Create Notification even with following criteria: Name: “Notify of External Note” Recipient: “Customer” Event: “ArticleCreate” State: “open” Article Type: “note-external” Subject : “An agent added a note to your ticket Text: “ wrote: \n\n” Thank Louis DISCLAIMER This message is intended solely for the individual(s) and entity(s) to which it is addressed. It is confidential and may contain legally privileged information. Any unauthorized review, use, copying, storage, disclosure or distribution of this e-mail and any attachments is strictly prohibited. If you are not the named recipient or have otherwise received this communication in error, please destroy this message from your system and kindly notify the sender by e-mail.

mmmh, no. it's strange, mine is working. did you selected the desired once before pressing select ? On Wed, Jul 28, 2010 at 10:25 AM, Egor Tsilenko wrote:

On 07/27/2010 02:50 PM, Marco Vannini wrote:

It looks as in the attach ( I know gif is deprecated but it is smaller ;) )

On Tue, Jul 27, 2010 at 12:40 PM, Egor Tsilenko wrote:

...

On 07/27/2010 12:03 PM, Marco Vannini wrote:

AFAIK no but it is possible for a CI to be modified in a manner to have a customer in it:

(My ie) { Key => 'Owner', Name => 'Owner', Searchable => 1, Input => { Type => 'Customer', }, },

HTH

MV

On Tue, Jul 27, 2010 at 9:38 AM, Egor Tsilenko wrote:

...

Hi otrs geeks!

Is it possible to create links beetween Customer Users and Config Item elements? Thanks in advance. -- [image: Мой Круг - Егор Циленко] http://bg8s.moikrug.ru/?from=userlink Егор Циленко http://bg8s.moikrug.ru/?from=userlink

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Hi Marco, in your config it will be simple text edit form or smth like drop down list with customer ids?

-- [image: Мой Круг - Егор Циленко] http://bg8s.moikrug.ru/?from=userlinkЕгор Циленко http://bg8s.moikrug.ru/?from=userlink

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I've tried to search Customer in Owner field. Everything seems to be ok, but when I click select button to add customer to Config Item nothing happen (Owner field became cleared). Is it a bug?

-- [image: Мой Круг - Егор Циленко] http://bg8s.moikrug.ru/?from=userlinkЕгор Циленко http://bg8s.moikrug.ru/?from=userlink

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On 07/28/2010 12:36 PM, Torsten Thau wrote:

Hi,

...

I've tried to search Customer in Owner field. Everything seems to be ok, but when I click select button to add customer to Config Item nothing happen (Owner field became cleared). Is it a bug?

There's no bug. It is most likely related to a wrong/incomplete customer user backend configuration. If I remember right you should take care, that the CustomerKey (e.g. 'uid') for the customer user backend is also configured as CustomerUserSearchField.

regards, Torsten Thau

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NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ What I've got in config.pm

# customer uniq id CustomerKey => 'login', # customer # CustomerID => 'customer_id', CustomerValid => 'valid_id', CustomerUserListFields => [ 'first_name', 'last_name', 'email' ], CustomerUserListFields => ['login', 'first_name', 'last_name', 'customer_id', 'email'], Everything seems to be ok, but doesn't work :) By the way what is CustomerUserListFields? -- Мой Круг - Егор Циленко http://bg8s.moikrug.ru/?from=userlinkЕгор Циленко http://bg8s.moikrug.ru/?from=userlink

On 07/29/2010 01:42 PM, Egor Tsilenko wrote:

On 07/29/2010 01:11 PM, Egor Tsilenko wrote:

...

On 07/28/2010 12:36 PM, Torsten Thau wrote:

...

Hi,

...

I've tried to search Customer in Owner field. Everything seems to be ok, but when I click select button to add customer to Config Item nothing happen (Owner field became cleared). Is it a bug?

There's no bug. It is most likely related to a wrong/incomplete customer user backend configuration. If I remember right you should take care, that the CustomerKey (e.g. 'uid') for the customer user backend is also configured as CustomerUserSearchField.

regards, Torsten Thau

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NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ What I've got in config.pm

# customer uniq id CustomerKey => 'login',

# customer # CustomerID => 'customer_id', CustomerValid => 'valid_id', CustomerUserListFields => [ 'first_name', 'last_name', 'email' ],

CustomerUserListFields => ['login', 'first_name', 'last_name', 'customer_id', 'email'],

Everything seems to be ok, but doesn't work :) By the way what is CustomerUserListFields?

-- Мой Круг - Егор Циленко http://bg8s.moikrug.ru/?from=userlinkЕгор Циленко http://bg8s.moikrug.ru/?from=userlink

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NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ Sorry, the right one config.pm with mapping:

# customer uniq id CustomerKey => 'login',

# customer # CustomerID => 'customer_id', CustomerValid => 'valid_id', CustomerUserListFields => [ 'first_name', 'last_name', 'email' ],

# CustomerUserListFields => ['login', 'first_name', 'last_name', 'customer_id', 'email'], CustomerUserSearchFields => [ 'login', 'first_name', 'last_name', 'customer_id' ], CustomerUserSearchPrefix => '*', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['email'], CustomerUserNameFields => [ 'salutation', 'first_name', 'last_name' ], CustomerUserEmailUniqCheck => 0,

Map => [

# note: Login, Email and CustomerID needed! # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var', '', 0 ], # [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var', '', 0 ], # [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var', '', 0 ], [ 'UserLogin', 'Username', 'login', 1, 1, 'var', '', 0 ], [ 'UserCustomerID', 'CustomerID', 'customer_id', 1, 1, 'var', '', 0 ], [ 'UserCompanyID', 'CompanyID', 'company_id', 0, 1, 'var', '', 0 ], [ 'UserEmail', 'Email', 'email', 1, 1, 'var', '', 0 ], [ 'UserPhone', 'Phone', 'phone', 1, 0, 'var', '', 0 ], [ 'AddressU', 'AddressU', 'address_u', 1, 1, 'var', '', 0 ], [ 'AddressF', 'AddressF', 'address_f', 1, 1, 'var', '', 0 ], [ 'AddressP', 'AddressP', 'address_p', 1, 1, 'var', '', 0 ], [ 'Contacts', 'Conatcts', 'contacts', 1, 1, 'var', '', 0 ], [ 'UserComment', 'Comment', 'comments', 1, 0, 'var', '', 0 ], [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int', '', 0 ], ],

Any ideas what is wrong here? -- Мой Круг - Егор Циленко http://bg8s.moikrug.ru/?from=userlinkЕгор Циленко http://bg8s.moikrug.ru/?from=userlink

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NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ I've attached screenshot of this issue. When I've tried to search Owner -- everything is ok, but when I've tried to click 'select button' nothing is happen (only refresh of the page). What is wrong with my config?

Thanks in advance -- Мой Круг - Егор Циленко http://bg8s.moikrug.ru/?from=userlinkЕгор Циленко http://bg8s.moikrug.ru/?from=userlink