Ok I figure out I did not associate a Auto Response <-> Queue that is why I was not receiving any ticket number... But here is a real problem: Under Preferences -> Newticket notification Send me a notification if there is a new ticket in my custom queues we do not see a yes or no box and we do not get any Newticket notification at all That I think is a bug or a problem with our setting. Any idea where I can tune this. Thanks sylvain angers wrote: Hi, I just finish installing otrs on rh8.0 and did create user/group/queue I sent a test ticket and i see it in the interface but I do not receive ticket number and no staff receive notification. Perhaps I can change the ownership and the new owner receive a notification By the way I have copy a lot of thing from default.pm to config.pm and I have popmaster_pop3.pl.cron running as cron job Sorry for my english, I do write better in french Sylvain Sylvain Angers Tel: (514)767-3223 sylvain_angers@yahoo.com --------------------------------- Do You Yahoo!? -- Une adresse @yahoo.fr gratuite et en français ! Testez le nouveau Yahoo! Mail Sylvain Angers Tel: (514)767-3223 sylvain_angers@yahoo.com --------------------------------- Do You Yahoo!? -- Une adresse @yahoo.fr gratuite et en français ! Testez le nouveau Yahoo! Mail