If you¹re using an LDAP backend, the username and password the Customer or Agent provide SHOULD be checked against your LDAP directory. OTRS should forward the credentials to the LDAP server and, once your LDAP server accepts them, pass you along. On 5/2/07 14:38, "Yves_Menge@swi.salvationarmy.org" wrote:

i know but when a user tries to log in, how does otrs check the password cause there is no password for this users! they enter the first and last name (cn) and ther isn't any password to check but when they receive the error "password or user name incorrect"!

you know what i mean?

Mit freundlichen Grüssen Yves Menge

-------------------------------------------------- The Salvation Army Switzerland IT-Team -------------------------------------------------- Yves Menge (EDV - Support)

Hauptquartier der Heilsarmee Laupenstrasse 5, 3001 Bern Tel: 031/388'05'17 Mail: yves_menge@swi.salvationarmy.org

Support (Mo-Fr 8:30-12h , 14-16h): HelpDesk-Hotline: 031/388'05'00 HelpDesk-Mail: helpdesk@swi.salvationarmy.org

Salvador Manzo Sent by: otrs-bounces@otrs.org 02.05.2007 17:12 Please respond to "User questions and discussions about OTRS.org" To "User questions and discussions about OTRS.org" cc Subject Re: [otrs] Customer Password for LDAP Auth

The username and password are for a ³service account² used to login and read data from your LDAP back end. Any unprivileged account, whose password won¹t be changed, will do.

On 5/2/07 06:18, "Yves_Menge@swi.salvationarmy.org" wrote:

When i try to access the Customer Interface it tells me "Login failed! Your username or password was entered incorrectly."

my config.pm section:

# ---------------------------------------------------- # # CustomerLogin: Lotus Notes Backendintegration per LDAP auf SASWI1 # ---------------------------------------------------- #

$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = '10.90.1.72'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=SWI,O=SArmy'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid'; $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';

What will the password be and how will the password bie checked?

Mit freundlichen Grüssen Yves Menge

-------------------------------------------------- The Salvation Army Switzerland IT-Team -------------------------------------------------- Yves Menge (EDV - Support)

Hauptquartier der Heilsarmee Laupenstrasse 5, 3001 Bern Tel: 031/388'05'17 Mail: yves_menge@swi.salvationarmy.org

Support (Mo-Fr 8:30-12h , 14-16h): HelpDesk-Hotline: 031/388'05'00 HelpDesk-Mail: helpdesk@swi.salvationarmy.org

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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--- Salvador Manzo [ 620 W. 35th St € Los Angeles, CA 90089 e. manzo@usc.edu ] Auxiliary Services IT, Datacenter University of Southern California 818-612-5112 I would rather be exposed to the inconveniences attending too much liberty than to those attending too small a degree of it. Thomas Jefferson to Archibald Stuart, 1791

It¹s all in the CONFIG.PM. The documentation goes into some detail about it, but (at least in my case against Active Directory), the default mappings all worked. On 5/2/07 14:49, "Yves_Menge@swi.salvationarmy.org" wrote:

well thats not realy working! where exactly can i specifie which fields should be checked against LDAP (like the Mappigns USERNAME --> checkfield...)

Mit freundlichen Grüssen Yves Menge

-------------------------------------------------- The Salvation Army Switzerland IT-Team -------------------------------------------------- Yves Menge (EDV - Support)

Hauptquartier der Heilsarmee Laupenstrasse 5, 3001 Bern Tel: 031/388'05'17 Mail: yves_menge@swi.salvationarmy.org

Support (Mo-Fr 8:30-12h , 14-16h): HelpDesk-Hotline: 031/388'05'00 HelpDesk-Mail: helpdesk@swi.salvationarmy.org

Salvador Manzo Sent by: otrs-bounces@otrs.org 02.05.2007 23:47 Please respond to "User questions and discussions about OTRS.org" To "User questions and discussions about OTRS.org" cc Subject Re: [otrs] Customer Password for LDAP Auth

If you¹re using an LDAP backend, the username and password the Customer or Agent provide SHOULD be checked against your LDAP directory. OTRS should forward the credentials to the LDAP server and, once your LDAP server accepts them, pass you along.

On 5/2/07 14:38, "Yves_Menge@swi.salvationarmy.org" wrote:

i know but when a user tries to log in, how does otrs check the password cause there is no password for this users! they enter the first and last name (cn) and ther isn't any password to check but when they receive the error "password or user name incorrect"!

you know what i mean?

Mit freundlichen Grüssen Yves Menge

-------------------------------------------------- The Salvation Army Switzerland IT-Team -------------------------------------------------- Yves Menge (EDV - Support)

Hauptquartier der Heilsarmee Laupenstrasse 5, 3001 Bern Tel: 031/388'05'17 Mail: yves_menge@swi.salvationarmy.org

Support (Mo-Fr 8:30-12h , 14-16h): HelpDesk-Hotline: 031/388'05'00 HelpDesk-Mail: helpdesk@swi.salvationarmy.org

Salvador Manzo Sent by: otrs-bounces@otrs.org 02.05.2007 17:12 Please respond to "User questions and discussions about OTRS.org" To "User questions and discussions about OTRS.org" cc Subject Re: [otrs] Customer Password for LDAP Auth

The username and password are for a ³service account² used to login and read data from your LDAP back end. Any unprivileged account, whose password won¹t be changed, will do.

On 5/2/07 06:18, "Yves_Menge@swi.salvationarmy.org" wrote:

When i try to access the Customer Interface it tells me "Login failed! Your username or password was entered incorrectly."

my config.pm section:

# ---------------------------------------------------- # # CustomerLogin: Lotus Notes Backendintegration per LDAP auf SASWI1 # ---------------------------------------------------- #

$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = '10.90.1.72'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=SWI,O=SArmy'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid'; $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';

What will the password be and how will the password bie checked?

Mit freundlichen Grüssen Yves Menge

-------------------------------------------------- The Salvation Army Switzerland IT-Team -------------------------------------------------- Yves Menge (EDV - Support)

Hauptquartier der Heilsarmee Laupenstrasse 5, 3001 Bern Tel: 031/388'05'17 Mail: yves_menge@swi.salvationarmy.org

Support (Mo-Fr 8:30-12h , 14-16h): HelpDesk-Hotline: 031/388'05'00 HelpDesk-Mail: helpdesk@swi.salvationarmy.org

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/ http://otrs.org/ http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ http://www.otrs.com/ http://www.otrs.com/ http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ http://www.otrs.com/

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--- Salvador Manzo [ 620 W. 35th St € Los Angeles, CA 90089 e. manzo@usc.edu ] Auxiliary Services IT, Datacenter University of Southern California 818-612-5112 I would rather be exposed to the inconveniences attending too much liberty than to those attending too small a degree of it. Thomas Jefferson to Archibald Stuart, 1791_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

----- Salvador Manzo [ 620 W. 35th St € Los Angeles, CA 90089 e. manzo@usc.edu ] Auxiliary Services IT, Datacenter University of Southern California 818-612-5112 The injury which may possibly be done by defeating a few good laws, will be amply compensated by the advantage of preventing a number of bad ones. -- Alexander Hamilton, Federalist No. 73 on the veto power

Does anything at this link help? It specifically mentions that Domino may not provide the posixAccount object class. http://www.dominux.co.uk/dominuxblog.nsf/htdocs/ABEL634SA7.htm Also, the stuff at http://www.google.com/search?client=opera&rls=en&q=lotus+domino+ldap+authent ication On 5/2/07 22:20, "Yves_Menge@swi.salvationarmy.org" wrote:

It doesn't work for me i try to authenticate against a Lotus Domino server!

I tried quiet everything and it is still not working.

Mit freundlichen Grüssen Yves Menge

-------------------------------------------------- The Salvation Army Switzerland IT-Team -------------------------------------------------- Yves Menge (EDV - Support)

Hauptquartier der Heilsarmee Laupenstrasse 5, 3001 Bern Tel: 031/388'05'17 Mail: yves_menge@swi.salvationarmy.org

Support (Mo-Fr 8:30-12h , 14-16h): HelpDesk-Hotline: 031/388'05'00 HelpDesk-Mail: helpdesk@swi.salvationarmy.org

Salvador Manzo Sent by: otrs-bounces@otrs.org 02.05.2007 23:50 Please respond to "User questions and discussions about OTRS.org" To "User questions and discussions about OTRS.org" cc Subject Re: [otrs] Customer Password for LDAP Auth

It¹s all in the CONFIG.PM. The documentation goes into some detail about it, but (at least in my case against Active Directory), the default mappings all worked.

On 5/2/07 14:49, "Yves_Menge@swi.salvationarmy.org" wrote:

well thats not realy working! where exactly can i specifie which fields should be checked against LDAP (like the Mappigns USERNAME --> checkfield...)

Mit freundlichen Grüssen Yves Menge

-------------------------------------------------- The Salvation Army Switzerland IT-Team -------------------------------------------------- Yves Menge (EDV - Support)

Hauptquartier der Heilsarmee Laupenstrasse 5, 3001 Bern Tel: 031/388'05'17 Mail: yves_menge@swi.salvationarmy.org

Support (Mo-Fr 8:30-12h , 14-16h): HelpDesk-Hotline: 031/388'05'00 HelpDesk-Mail: helpdesk@swi.salvationarmy.org

Salvador Manzo Sent by: otrs-bounces@otrs.org 02.05.2007 23:47 Please respond to "User questions and discussions about OTRS.org" To "User questions and discussions about OTRS.org" cc Subject Re: [otrs] Customer Password for LDAP Auth

If you¹re using an LDAP backend, the username and password the Customer or Agent provide SHOULD be checked against your LDAP directory. OTRS should forward the credentials to the LDAP server and, once your LDAP server accepts them, pass you along.

On 5/2/07 14:38, "Yves_Menge@swi.salvationarmy.org" wrote:

i know but when a user tries to log in, how does otrs check the password cause there is no password for this users! they enter the first and last name (cn) and ther isn't any password to check but when they receive the error "password or user name incorrect"!

you know what i mean?

Mit freundlichen Grüssen Yves Menge

-------------------------------------------------- The Salvation Army Switzerland IT-Team -------------------------------------------------- Yves Menge (EDV - Support)

Hauptquartier der Heilsarmee Laupenstrasse 5, 3001 Bern Tel: 031/388'05'17 Mail: yves_menge@swi.salvationarmy.org

Support (Mo-Fr 8:30-12h , 14-16h): HelpDesk-Hotline: 031/388'05'00 HelpDesk-Mail: helpdesk@swi.salvationarmy.org

Salvador Manzo Sent by: otrs-bounces@otrs.org 02.05.2007 17:12 Please respond to "User questions and discussions about OTRS.org" To "User questions and discussions about OTRS.org" cc Subject Re: [otrs] Customer Password for LDAP Auth

The username and password are for a ³service account² used to login and read data from your LDAP back end. Any unprivileged account, whose password won¹t be changed, will do.

On 5/2/07 06:18, "Yves_Menge@swi.salvationarmy.org" wrote:

When i try to access the Customer Interface it tells me "Login failed! Your username or password was entered incorrectly."

my config.pm section:

# ---------------------------------------------------- # # CustomerLogin: Lotus Notes Backendintegration per LDAP auf SASWI1 # ---------------------------------------------------- #

$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = '10.90.1.72'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=SWI,O=SArmy'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid'; $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';

What will the password be and how will the password bie checked?

Mit freundlichen Grüssen Yves Menge

-------------------------------------------------- The Salvation Army Switzerland IT-Team -------------------------------------------------- Yves Menge (EDV - Support)

Hauptquartier der Heilsarmee Laupenstrasse 5, 3001 Bern Tel: 031/388'05'17 Mail: yves_menge@swi.salvationarmy.org

Support (Mo-Fr 8:30-12h , 14-16h): HelpDesk-Hotline: 031/388'05'00 HelpDesk-Mail: helpdesk@swi.salvationarmy.org

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/ http://otrs.org/ http://otrs.org/ http://otrs.org/ http://otrs.org/ http://otrs.org/ http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ http://www.otrs.com/ http://www.otrs.com/ http://www.otrs.com/ http://www.otrs.com/ http://www.otrs.com/ http://www.otrs.com/ http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/ http://otrs.org/ http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ http://www.otrs.com/ http://www.otrs.com/ http://www.otrs.com/

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--- Salvador Manzo [ 620 W. 35th St € Los Angeles, CA 90089 e. manzo@usc.edu ] Auxiliary Services IT, Datacenter University of Southern California 818-612-5112 I would rather be exposed to the inconveniences attending too much liberty than to those attending too small a degree of it. Thomas Jefferson to Archibald Stuart, 1791_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ http://www.otrs.com/

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----- Salvador Manzo [ 620 W. 35th St € Los Angeles, CA 90089 e. manzo@usc.edu ] Auxiliary Services IT, Datacenter University of Southern California 818-612-5112 The injury which may possibly be done by defeating a few good laws, will be amply compensated by the advantage of preventing a number of bad ones. -- Alexander Hamilton, Federalist No. 73 on the veto power_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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