otrs-manager on 2.4 fmw

Marco Vannini

19 Aug 2009 19 Aug '09

11:07 a.m.

Hi all, The often mentioned great tool otrs-manager seems to not work with 2.4.x. Does someone has some information about it (or them at tokaware) ? Thank you in advance. Cheers. MV

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Marco Vannini

19 Aug 19 Aug

11:18 a.m.

I've to retire this post. otrs-manager works with 2.4.x BTW I would like to have version 6.0 (that should have been ready at november 2008) On Wed, Aug 19, 2009 at 1:07 PM, Marco Vannini wrote:

...

Hi all, The often mentioned great tool otrs-manager seems to not work with 2.4.x. Does someone has some information about it (or them at tokaware) ?

Thank you in advance.

Cheers.

MV

Alan McKay

20 Aug 20 Aug

7:22 p.m.

What is otrs-manager, and where do I get it? -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food"

Glossop, Andrew

7:28 p.m.

Google gives this, but I've no idea what it is http://www.tokaware.com/index.php?page=otrsm_overview_en -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alan McKay Sent: 20 August 2009 20:23 To: User questions and discussions about OTRS. Subject: Re: [otrs] otrs-manager on 2.4 fmw What is otrs-manager, and where do I get it? -- "Don't eat anything you've ever seen advertised on TV" - Michael Pollan, author of "In Defense of Food" --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Toma Marius

9:53 p.m.

It is a tool which you can use to see situation, statistics about tickets, establish SLA's, etc. Read the documentation on tokaware.com Marius Toma marius@efect.ro (e-mail) www.efect.ro (web) -----Mesaj original----- De la: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] În numele Glossop, Andrew Trimis: Thursday, August 20, 2009 10:29 PM Către: User questions and discussions about OTRS. Subiect: Re: [otrs] otrs-manager on 2.4 fmw Google gives this, but I've no idea what it is http://www.tokaware.com/index.php?page=otrsm_overview_en -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alan McKay Sent: 20 August 2009 20:23 To: User questions and discussions about OTRS. Subject: Re: [otrs] otrs-manager on 2.4 fmw What is otrs-manager, and where do I get it? -- "Don't eat anything you've ever seen advertised on TV" - Michael Pollan, author of "In Defense of Food" --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ __________ Information from ESET NOD32 Antivirus, version of virus signature database 4353 (20090820) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __________ Information from ESET NOD32 Antivirus, version of virus signature database 4353 (20090820) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com

Bastien Leblanc

21 Aug 21 Aug

12:06 p.m.

Hi all, Do you know if it is available for other database than mysql? We use Oracle, and i'm not sure this tool supports it.. Bastien. 2009/8/20 Toma Marius

...

It is a tool which you can use to see situation, statistics about tickets, establish SLA's, etc. Read the documentation on tokaware.com

Marius Toma marius@efect.ro (e-mail) www.efect.ro (web)

-----Mesaj original----- De la: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] În numele Glossop, Andrew Trimis: Thursday, August 20, 2009 10:29 PM Către: User questions and discussions about OTRS. Subiect: Re: [otrs] otrs-manager on 2.4 fmw

Google gives this, but I've no idea what it is

http://www.tokaware.com/index.php?page=otrsm_overview_en

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alan McKay Sent: 20 August 2009 20:23 To: User questions and discussions about OTRS. Subject: Re: [otrs] otrs-manager on 2.4 fmw

What is otrs-manager, and where do I get it?

-- "Don't eat anything you've ever seen advertised on TV" - Michael Pollan, author of "In Defense of Food" --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

__________ Information from ESET NOD32 Antivirus, version of virus signature database 4353 (20090820) __________

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com

__________ Information from ESET NOD32 Antivirus, version of virus signature database 4353 (20090820) __________

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Marco Vannini

12:22 p.m.

On sf track Mario (I think tokaware's guy) has reported that Postgres will be the next supported DB... We should probably let them know that there is interest in otrs.manager to push them to release 0.6 version (mentioned to be ready for nov '8) and the 0.7. Try to perform a feature request at http://sourceforge.net/tracker/?group_id=188838&atid=926920. MV 2009/8/21 Bastien Leblanc

...

Hi all,

Do you know if it is available for other database than mysql?

We use Oracle, and i'm not sure this tool supports it..

Bastien.

2009/8/20 Toma Marius

...
It is a tool which you can use to see situation, statistics about tickets, establish SLA's, etc. Read the documentation on tokaware.com

Marius Toma marius@efect.ro (e-mail) www.efect.ro (web)

-----Mesaj original----- De la: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] În numele Glossop, Andrew Trimis: Thursday, August 20, 2009 10:29 PM Către: User questions and discussions about OTRS. Subiect: Re: [otrs] otrs-manager on 2.4 fmw

Google gives this, but I've no idea what it is

http://www.tokaware.com/index.php?page=otrsm_overview_en

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alan McKay Sent: 20 August 2009 20:23 To: User questions and discussions about OTRS. Subject: Re: [otrs] otrs-manager on 2.4 fmw

What is otrs-manager, and where do I get it?

-- "Don't eat anything you've ever seen advertised on TV" - Michael Pollan, author of "In Defense of Food" --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

__________ Information from ESET NOD32 Antivirus, version of virus signature database 4353 (20090820) __________

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com

__________ Information from ESET NOD32 Antivirus, version of virus signature database 4353 (20090820) __________

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com

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Alan McKay

12:45 p.m.

What about support for another OS - seems to run only on Windows right now. -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food"

Marco Vannini

12:50 p.m.

On second page of Roadmap I can see: 0.7.0 N/AFeature request Support Linuxopen and the planning is: *Planning* Version 0.6.0 of ((OTRS-Manager)) - will presumably be released on 24.11.2008 , - is 95% completed (Updated 09.11.2008) and - is completely implemented. This is what I mean before ... let's push them ;) ! On Fri, Aug 21, 2009 at 2:45 PM, Alan McKay wrote:

...

What about support for another OS - seems to run only on Windows right now.

-- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food" --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Marco Vannini

31 Aug 31 Aug

10:15 a.m.

I'm taking again this post to attach the response received by the guy at tokaware: * Hi Marco, sorry for the late answer. With the words of the PHP-GTK team: "Rumours of ((OTRS-Manager))'s death have been greatly exaggerated! The project is very much still alive, ..." In the last 9 month we developed some (small) applications with the goal to replace large parts (e.g. open and close a ticket for customers and agents) of the otrs web frontend. With great success. Our customers love the new native frontend :) Now we are porting otrsm to Linux and Mac OSX. But, most of the new features are part of otrsm 0.7 :) Version 0.6 will be released 2009/09. Thank you for your interest and your patient, * On Fri, Aug 21, 2009 at 2:50 PM, Marco Vannini wrote:

...

On second page of Roadmap I can see: 0.7.0 N/AFeature request Support Linuxopen

and the planning is:

*Planning*

Version 0.6.0 of ((OTRS-Manager))

- will presumably be released on 24.11.2008 , - is 95% completed (Updated 09.11.2008) and - is completely implemented.

This is what I mean before ... let's push them ;) !

On Fri, Aug 21, 2009 at 2:45 PM, Alan McKay wrote:

...
What about support for another OS - seems to run only on Windows right now.

-- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food" --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

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participants (5)

Alan McKay
Bastien Leblanc
Glossop, Andrew
Marco Vannini
Toma Marius