Hi list, Is it possible (on OTRS 2.4.6) to post auto-response on top of mail ? Thanks in advance for your help. -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr
* Guillaume Rehm
Hi list,
Is it possible (on OTRS 2.4.6) to post auto-response on top of mail ?
Top posting is frowned upon. -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de
I now that, but my customers are customers !! If someone have an idea ?? Thanks in advance. Le 26/01/2010 09:52, Ralf Hildebrandt a écrit :
Top posting is frowned upon
-- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr
Hi, On 26.01.2010, at 16:18, Guillaume Rehm wrote:
I now that, but my customers are customers !! If someone have an idea ??
Thanks in advance.
Le 26/01/2010 09:52, Ralf Hildebrandt a écrit :
Top posting is frowned upon
look at Sysconfig -> Ticket -> Frontend::Agent::ViewCompose There you can define how the response format should behave. Take care of using $QData{"xyz"} ... the "Q" is IMPORTANT !!! Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
Thank you Le 26/01/2010 20:40, Nils Leideck - ITSM a écrit :
Hi,
On 26.01.2010, at 16:18, Guillaume Rehm wrote:
I now that, but my customers are customers !! If someone have an idea ??
Thanks in advance.
Le 26/01/2010 09:52, Ralf Hildebrandt a écrit :
Top posting is frowned upon look at Sysconfig -> Ticket -> Frontend::Agent::ViewCompose There you can define how the response format should behave. Take care of using $QData{"xyz"} ... the "Q" is IMPORTANT !!!
Nils Leideck
-- Nils Leideck Senior Consultant
nils.leideck@leidex.net mailto:nils.leideck@leidex.net nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal project
CU @ CeBIT 2010 in Hannover, Germany http://www.cebit.de and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
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-- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr
participants (3)
-
Guillaume Rehm -
Nils Leideck - ITSM -
Ralf Hildebrandt