Hello All, Is there a way to bulk update multiple/all tickets to another stage? Like Deleted, closed, rejected? I've got 1900+ tickets in my Raw queue, that I want out of there... And preferably not by closing each and every one seperatly. Thanks! Mark
Hi alone, i think this depends on the version of OTRS you are using. In 1.3+ there are bulk actions implemented but i didnt take a closer look at it. else a generic agent job may be helpfull. just 2 ct. Li otrs-bounces@otrs.org schrieb am 05.11.2004 13:29:18:
Hello All,
Is there a way to bulk update multiple/all tickets to another stage? Like Deleted, closed, rejected?
I've got 1900+ tickets in my Raw queue, that I want out of there... And preferably not by closing each and every one seperatly.
Thanks! Mark _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f?r Ihr OTRS System? => http://www.otrs.de/
Volker.Lipper@de.mecglobal.com wrote:
Hi alone,
i think this depends on the version of OTRS you are using. In 1.3+ there are bulk actions implemented but i didnt take a closer look at it. else a generic agent job may be helpfull.
just 2 ct.
Li
Hi Li, Ok, can you explain a "generic job" a bit? Thanks! Mark
uuups, thats not really my theme.... but look at the docs at the otrs home mentioned below, look at your config and default.pm and search the mail archives with http://otrs.org/lists/ [...] Searchable mailing list archives: The Mail Archive (http://www.mail-archive.com/) # announce list # dev list # i18n list # users list # german users list [...] http://www.mail-archive.com/announce%40otrs.org/ http://www.mail-archive.com/dev%40otrs.org/ http://www.mail-archive.com/i18n%40otrs.org/ http://www.mail-archive.com/otrs%40otrs.org/ http://www.mail-archive.com/otrs-de%40otrs.org/ hth, Li otrs-bounces@otrs.org schrieb am 05.11.2004 14:11:14:
Volker.Lipper@de.mecglobal.com wrote:
Hi alone,
i think this depends on the version of OTRS you are using. In 1.3+
there
are bulk actions implemented but i didnt take a closer look at it. else a generic agent job may be helpfull.
just 2 ct.
Li
Hi Li,
Ok, can you explain a "generic job" a bit?
Thanks! Mark _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f?r Ihr OTRS System? => http://www.otrs.de/
Although I am not Volker: Do you know Cronjobs ? A Generic Agent Job is pretty similiar to that. In OTRS's Section "Generic Agent" (you'll find that in the Admin Section) you can create such a job with many options, which can do some work automatically. greets ffe Am 05.11.2004 um 14:11 schrieb Mark Maas:
Volker.Lipper@de.mecglobal.com wrote:
Hi alone, i think this depends on the version of OTRS you are using. In 1.3+ there are bulk actions implemented but i didnt take a closer look at it. else a generic agent job may be helpfull. just 2 ct. Li
Hi Li,
Ok, can you explain a "generic job" a bit?
Thanks! Mark _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
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participants (3)
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Franz Ferdinand Esberger -
Mark Maas -
Volker.Lipper＠de.mecglobal.com