On 19.08.2009, at 09:17, Shawn Beasley wrote:

...

My OTRS is 2.4.3 on CentOS 5.2, the Ticket::StorageModule setting: ArticleStorageFS. My problem is ： when agent want to forward a ticket with attachment, but the mail didn't show that attchment. I'v checked var/article and found the attachment had been saved in related folder. At the same time, no related record in database table "article_attachment". Any one can help to fix it?

Thx a lot！

It looks like a bug http://bugs.otrs.org/show_bug.cgi?id=4073

There could also be a related bug (http://bugs.otrs.org/show_bug.cgi?id=4072 ), is forward working by applying the change of comment #4? Feedback would be really fine! -Martin

Ok. Can you attache the email where you have the problem to http://bugs.otrs.org/show_bug.cgi?id=4073 ? Many thanks! -Martin On 19.08.2009, at 10:15, hpsbigcat wrote:

Dear Martin,

After upgrade Kernel/System/Ticket/ArticleStorageFS.pm new revision: 1.62

The problem is still exist.

2009/8/19 Martin Edenhofer On 19.08.2009, at 09:17, Shawn Beasley wrote: My OTRS is 2.4.3 on CentOS 5.2, the Ticket::StorageModule setting: ArticleStorageFS. My problem is ： when agent want to forward a ticket with attachment, but the mail didn't show that attchment. I'v checked var/article and found the attachment had been saved in related folder. At the same time, no related record in database table "article_attachment". Any one can help to fix it?

Thx a lot！

It looks like a bug http://bugs.otrs.org/show_bug.cgi?id=4073

There could also be a related bug (http://bugs.otrs.org/show_bug.cgi?id=4072 ), is forward working by applying the change of comment #4?

Feedback would be really fine!

-Martin

Dear Martin, Thanks for your quick help! 2009/8/19 Martin Edenhofer

JFI, there is a official fix available.

http://bugs.otrs.org/show_bug.cgi?id=4073

Will be included in upcoming OTRS 2.4.4.

-Martin

On 19.08.2009, at 10:15, hpsbigcat wrote:

Dear Martin,

...

After upgrade Kernel/System/Ticket/ArticleStorageFS.pm new revision: 1.62

The problem is still exist.

2009/8/19 Martin Edenhofer On 19.08.2009, at 09:17, Shawn Beasley wrote: My OTRS is 2.4.3 on CentOS 5.2, the Ticket::StorageModule setting: ArticleStorageFS. My problem is ： when agent want to forward a ticket with attachment, but the mail didn't show that attchment. I'v checked var/article and found the attachment had been saved in related folder. At the same time, no related record in database table "article_attachment". Any one can help to fix it?

Thx a lot！

It looks like a bug http://bugs.otrs.org/show_bug.cgi?id=4073

There could also be a related bug ( http://bugs.otrs.org/show_bug.cgi?id=4072), is forward working by applying the change of comment #4?

Feedback would be really fine!

-Martin

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

-- hpsbigcat