On Fri, Aug 3, 2012 at 8:07 PM, Steven Carr wrote:

So max_allowed_packet and query_cache_size are mysql variables, default installs usually have query_cache turned off and aren't tuned at all. Ask your DBA to configure/tune your MySQL server, if you are the DBA then Google is your friend.

"Critical Change the password or invalidate the account 'root@localhost'." = change the password for the root account in OTRS

"Failed Check if the configured FQDN is valid." = check the FQDN setting in Sysconfig -> Framework -> Core -> FQDN - this needs to be the fully qualified domain name of the system.

Steve

On 3 August 2012 03:21, Kaushal Shriyan wrote:

...

Hi,

I see failure and critical notices in Support Assessment. do i need to run any script to fix it after attending the notices. Is there a way to make it reflect on the Support Assessment Dashboard? I have restarted OTRS and httpd and MySQL services. Any clue?

Failed Check "max_allowed_packet" setting.

"max_allowed_packet" should be higher than 7 MB (it's 1 MB). Any config file to be edited?

Critical Check "query_cache_size" setting.

The setting "query_cache_size" should be used. Any config file to be edited?

Check if root@localhost account has the default password.

Critical Change the password or invalidate the account 'root@localhost'.

Failed Check if the configured FQDN is valid.

Invalid FQDN 'otrsexample'.

Please suggest.

Regards,

Kaushal --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Hi, Thanks Gerald,Steven It worked like a charm and also i do get "You have more error log entries: No such /etc/ssl/certs!, No such /etc/ssl/certs!," in Support Assessment and also is there a way to set http://myotrs.company.com/otrs/index.pl to http://myotrs.company.com/? Regards, Kaushal