Hi, With OTRS auto reply we are facing strange problem. we have 4 mailboxes for different businesses,we have auto-reply configured respectively for each mailbox. cases are getting created when mails are sent to this 4 mailboxes,problem is auto response is going for single mailbox for all business ,though different mail are configured at Autresponse<->Queue Is it something to do with SMTP setting where in we have Authenticated User id and Pwd for sending emails. Thanks in advance. Regards Ravi Shankar
Hi, On 20.01.2010, at 18:06, ravi shanker wrote:
Is it something to do with SMTP setting where in we have Authenticated User id and Pwd for sending emails.
you need to define the sender address per auto-response. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
Hi Nils Leideck
i have configured this in "Autoresponse<->Queue", in "Auto reply "section i have configured for corresponding emailaddress for particular Queue.
Is there any other place i have to make changes? i suppose u also meant same thing..
Thank u Ravi Shankar
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From: Nils Leideck - ITSM
Hi, On 21.01.2010, at 17:27, ravi shanker wrote:
i have configured this in "Autoresponse<->Queue", in "Auto reply "section i have configured for corresponding emailaddress for particular Queue. Is there any other place i have to make changes? i suppose u also meant same thing..
unfortunately i couldn't think of any other place where to configure without a deeper knowledge of your system, sry. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
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Nils Leideck - ITSM -
ravi shanker