hey MV i tried to download package manager but no success i not sure the type of stat we want to generate can be done by dynamicaly or staticaly if dynamicaly possible which i beleive can be done i just want know which feild does it . I just want to show number of ticket got escalated in a queue. i want total numbers shrikant On Fri, Dec 24, 2010 at 2:02 PM, Marco Vannini wrote:

Hi S,

There is a good tool named otrs-manager (tokaware.com) that we were promised to have a release 0.6 a long time ago but the old one (0.54) does some of the stats that you need.

PS: does enyone knows if people at tokaware still exists or has news on them ?

MV

On Fri, Dec 24, 2010 at 6:28 AM, shrikant k wrote:

...

hello all,

I am facing some problem in generation of stats as my boss want to show the performance in stats. I wanted to generate a stat which shows numbwer of tickets in each queue,number of ticket closed in each queue,number of ticket escalated in each queue, and number of ticket crossed the solution time in each queue

looks similar like this

total number of tickets | closed |escalated | number of tickets expired solution time queue1 queue2 queue3

any help in generating such kind of stats

thanks & Regards shrikant

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs