Hi Salvador, Thanks for the quick answer! Yeah, I'm sure that'd work but having the perl script not recover at all is prety harsh (especially in unattended situations like at 2am.) Would it be possible for perl to trap such an error? (Sorry, I'm not a perl guru.) Thanks! Tabitha _____ Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Salvador Manzo Gesendet: Dienstag, 13. März 2007 18:11 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] error message POP3 clients occasionally fall over on a particular header. When this happens, you usually need to use an alternate client to log into the mailbox and manually zap the problem message. On 3/13/07 09:48, "Tabitha Stang" wrote: Hi OTRS List, I’m using OTRS 2.1.6. PostMasterPOP3.pl dies on a bad message with the following error: Message 18/759 (imap-test@pop3.cgn.cleverbridge.com) Safety protection waiting 2 second till processing next mail... Malformed UTF-8 character (unexpected non-continuation byte 0x63, immediately after start byte 0xfc) in pattern match (m//) at /usr/pkg/otrs/Kernel/cpan-lib/MIME/Words.pm line 223. Malformed UTF-8 character (fatal) at /usr/pkg/otrs/Kernel/cpan-lib/MIME/Words.pm line 223. What makes things worse is, the next time it starts up, it starts with message #1 and dies again on #18. And then again, rinse and then repeat. What to do? Help! Tabitha ----- Salvador Manzo [ 620 W. 35th St • Los Angeles, CA 90089 e. manzo@usc.edu ] Auxiliary Services IT, Datacenter University of Southern California 818-612-5112 --- "Sometimes it is said that man can not be trusted with government of himself. Can he, then, be trusted with the government of others? Or have we found angels in the forms of kings to govern him? Let history answer this question." -- Thomas Jefferson (First Inaugural Address, 3/4 1801)

Hi Peter, Thanks, that worked great! Greetings, Tabitha _____ Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Beugen, Peter van Gesendet: Mittwoch, 14. März 2007 09:49 An: User questions and discussions about OTRS.org Betreff: RE: [otrs] error message I had the same problem with a new OTRS installation, while never had the problem before. In the new installatio I used (as recommended) utf-8 charset. I switched back from ‘utf-8’ to ‘iso-8859-1’ charset and the problem disappeared….. Regards, Peter Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Tabitha Stang Verzonden: woensdag 14 maart 2007 9:40 Aan: 'User questions and discussions about OTRS.org' Onderwerp: AW: [otrs] error message Hi Salvador, Thanks for the quick answer! Yeah, I'm sure that'd work but having the perl script not recover at all is prety harsh (especially in unattended situations like at 2am.) Would it be possible for perl to trap such an error? (Sorry, I'm not a perl guru.) Thanks! Tabitha _____ Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Salvador Manzo Gesendet: Dienstag, 13. März 2007 18:11 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] error message POP3 clients occasionally fall over on a particular header. When this happens, you usually need to use an alternate client to log into the mailbox and manually zap the problem message. On 3/13/07 09:48, "Tabitha Stang" wrote: Hi OTRS List, I’m using OTRS 2.1.6. PostMasterPOP3.pl dies on a bad message with the following error: Message 18/759 (imap-test@pop3.cgn.cleverbridge.com) Safety protection waiting 2 second till processing next mail... Malformed UTF-8 character (unexpected non-continuation byte 0x63, immediately after start byte 0xfc) in pattern match (m//) at /usr/pkg/otrs/Kernel/cpan-lib/MIME/Words.pm line 223. Malformed UTF-8 character (fatal) at /usr/pkg/otrs/Kernel/cpan-lib/MIME/Words.pm line 223. What makes things worse is, the next time it starts up, it starts with message #1 and dies again on #18. And then again, rinse and then repeat. What to do? Help! Tabitha ----- Salvador Manzo [ 620 W. 35th St • Los Angeles, CA 90089 e. manzo@usc.edu ] Auxiliary Services IT, Datacenter University of Southern California 818-612-5112 --- "Sometimes it is said that man can not be trusted with government of himself. Can he, then, be trusted with the government of others? Or have we found angels in the forms of kings to govern him? Let history answer this question." -- Thomas Jefferson (First Inaugural Address, 3/4 1801)