Hi Gustavo, try following: [ Admin-Area ] -> [ PostMaster Mail Account ] -> [ Mail Account Management ] -> choose an appropriate mail account from the list -> find the [Trusted: ] parameter and set its value to [Yes], save this change with [Submit] -> do a test, I guess it might help. Good luck, Tibor. Gustavo Montes wrote:

Shawn,

Where should this email address be marked as trusted? Is this something I have to do within the OTRS?

Thanks for your response! Gustavo

On Wed, Sep 9, 2009 at 3:20 PM, Shawn Beasley wrote:

...

Hello,

On Wed, 2009-09-09 at 13:08 -0500, Gustavo Montes wrote:

...

Hello,

I'm trying to setup a PostMaster Filter but somehow the filter is not working. This is what I'm trying to achieve:

- Change the Article Type from "email-external" which is the default to "email-internal" depending on who is sending/receiving the email. Is the mailbox marked as trusted?

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