Ok thank you 2008/1/29, Sune T. Tougaard :

I've (almost) made a simple (maybe too simple) html forms based interface for the customer interface, instead of the textarea.

Been looking a bit into a few wysiwyg editors to replace the textarea, and the way most of them are implemented, gave me the idea to just make the textarea "Body" a hidden input type, and then just filling that hidden input with the contents of the form on submit.

Client-side and relies on javascript, but i think that the standard interface also is (please correct me if i'm wrong).

The ticket ends up looking as a plain-text ticket, but that doesn't matter, as long as the input-phase is appealing to the customer.

Don't know much html, perl or javascript, but still i managed to do it, so almost anyone should be able to.

I can share, if you like, but i'd like to clean it up a bit first... ;-)

-- /Sune

------------------------------ *From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Miguel Dias *Sent:* 29. januar 2008 16:27 *To:* User questions and discussions about OTRS.org *Subject:* Re: [otrs] pre-sales oriented

Ok, And there is any way to have one template that can be charged on new ticked for example: Name:____ Company:____ Machine:___ Serial number:___

I'm trying to implement OTRS to my company, and I would like to make it so customized as possible. Best Regards.

2008/1/29, Nils Breunese (Lemonbit) :

...

Miguel Dias wrote:

...

I have read in the offical site that the OTRS was pre-sales oriented can some one tell me how.

The site says: "The system is built to allow your support, sales, pre- sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries." OTRS is not specifically targeted at pre-sales, that's just an example of what you can use it for.

...

And if there is any template that I can use for ticket instead of plain text

I don't believe OTRS supports HTML mail out of the box.

Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/