disable closed state for answer templates

Hi, is it possible to disable "closed succesful" state on states list which normaly could be set when using answer templates? -- Jakub Szczepańczyk

Hi, we have running OTRS version 4.0.6. See:
[root@server tmp]# rpm -qa|grep otrs
otrs-4.0.6-01.noarch
Now I have downloaded new version 4.0.7[root@server tmp] wget https://www.otrs.com/download-thank-you/thank-you-downloading-otrs-software/...
In order to upgrade. Is enough to run:
rpm -Uvh otrs-4.0.7-01.noarch.rpm
??
I have searched on OTRS manual and it only showed how to upgrade from an old version 2x, 3x to 4x. But I didn't found how to upgrade to a new patch level.
Thanks.
El Martes 7 de abril de 2015 13:58, Jakub Szczepańczyk

Hi, I use the following to update cd Downloads cd otrs md 4.0.7 cd 4.0.7 curl http://ftp.otrs.org/pub/otrs//RPMS/suse/11.0/otrs-4.0.7-01.noarch.rpm -o otrs-4.0.7-01.noarch.rpm rpm -U --nodeps otrs-4.0.7-01.noarch.rpm shutdown -r now The restart of the server is probably not necessary, but I prefer to err on the side of caution. The above has served us well for many years and we have not had any problems updating using this method. Regards Rudolf Bargholz Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von iga3725@yahoo.com Gesendet: Dienstag, 7. April 2015 15:39 An: User questions and discussions about OTRS. Betreff: [otrs] upgrade to a new patch level (from4.0.6 to 4.0.7) Hi, we have running OTRS version 4.0.6. See: [root@server tmp]# rpm -qa|grep otrs otrs-4.0.6-01.noarch Now I have downloaded new version 4.0.7 [root@server tmp] wget https://www.otrs.com/download-thank-you/thank-you-downloading-otrs-software/... In order to upgrade. Is enough to run: rpm -Uvh otrs-4.0.7-01.noarch.rpm ?? I have searched on OTRS manual and it only showed how to upgrade from an old version 2x, 3x to 4x. But I didn't found how to upgrade to a new patch level. Thanks.

Perfect!It worked OK!Thanks.
El Martes 7 de abril de 2015 16:16, Rudolf Bargholz

Not directly, but in theory, you could modify the .dtl or .tt to handle the drop down filter with JavaScript. On Tue, Apr 7, 2015 at 7:58 AM, Jakub Szczepańczyk < j.szczepanczyk@alfavox.pl> wrote:
Hi,
is it possible to disable "closed succesful" state on states list which normaly could be set when using answer templates?
-- Jakub Szczepańczyk
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participants (4)
-
Gerald Young
-
iga3725@yahoo.com
-
Jakub Szczepańczyk
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Rudolf Bargholz