Thank you Nils Leideck, i have tried rpc-example.pl and its creating cases,but im looking for is similar thing in classic asp,is this suppported and if yes please provide an example. Thanks again Ravi Shankar ________________________________ From: Nils Leideck - ITSM To: User questions and discussions about OTRS. Sent: Sat, January 30, 2010 4:07:54 AM Subject: Re: [otrs] ticket creation using API Hi, On 29.01.2010, at 17:57, ravi shanker wrote: I would like to know how to use API in classic asp to create tickets.is this possible and what is required for that.would be helpful if example is provided. you can use SOAP to create tickets from other applications/scripst/programs. Search in the Sysconfig for "soap" and also have a look at scrips/rpc-example.pl Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!

Pls dont mind for repeating the question again, i have seen a site "http://www.mail-archive.com/otrs@otrs.org/msg27461.html" where in using SOAP API tickets using php are being created . would like to know whether using soap api in asp tickets can be created. Thank u. Ravi Shankar ________________________________ From: Nils Leideck - ITSM To: User questions and discussions about OTRS. Sent: Sat, January 30, 2010 6:21:02 PM Subject: Re: [otrs] ticket creation using API Hi, On 30.01.2010, at 12:50, ravi shanker wrote: i have tried rpc-example.pl and its creating cases,but im looking for is similar thing in classic asp,is this supported and if yes please provide an example. I am afraid not yet :-( Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!

What’s the error you get on IIS? From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of ravi shanker Sent: Saturday, 6 February 2010 2:00 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] ticket creation using API Hi James, Have tried this example,the approach of Classic asp and Perl are completely different.i have used soap toolkit it didn't worked.then i tried with XmlHttp object ,still its not working. If anyone tried this ,pls let me know. Also rpc-example is working for perl/mysql/apache but when i tried with perl/iis/MSSQL its not working.Want to know the example given in otrs(rpc-example) works for only "perl/mysql/apache" and not for other. Ravi Shankar ________________________________ From: James Morgan To: User questions and discussions about OTRS. Sent: Mon, February 1, 2010 4:12:43 AM Subject: Re: [otrs] ticket creation using API It’s indeed possible. You need to call the API via SOAP. Here’s the first article on a Google search for using SOAP in ASP Classic: http://www.devarticles.com/c/a/ASP/An-Introduction-To-XML-SOAP-Using-ASP-and... I doubt most people on this list would have written anything for the API using ASP classic, so you’ll need to look at the rpc-example.pl script provided and potentially the code sample I provided for PHP a few months back and then use your knowledge of ASP Classic and what you’ve learned about SOAP to implement it. You can find the OTRS-specific information you need at http://dev.otrs.org/. James. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Saturday, 30 January 2010 11:51 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] ticket creation using API Hi, On 30.01.2010, at 12:50, ravi shanker wrote: i have tried rpc-example.pl http://rpc-example.pl/ and its creating cases,but im looking for is similar thing in classic asp,is this supported and if yes please provide an example. I am afraid not yet :-( Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany http://www.cebit.de and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!

What flavour of Perl are you running? Also, is that the exact error text? Have you checked the event logs for other errors recorded around the same time? Have you googled this error to see if there’s a solution apparent? James. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of ravi shanker Sent: Monday, 8 February 2010 11:01 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] ticket creation using API 500...To many files opened in Lite.pm. This is the error Ravi Shankar ________________________________ From: James Morgan To: User questions and discussions about OTRS. Sent: Mon, February 8, 2010 4:04:37 AM Subject: Re: [otrs] ticket creation using API What’s the error you get on IIS? From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of ravi shanker Sent: Saturday, 6 February 2010 2:00 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] ticket creation using API Hi James, Have tried this example,the approach of Classic asp and Perl are completely different.i have used soap toolkit it didn't worked.then i tried with XmlHttp object ,still its not working. If anyone tried this ,pls let me know. Also rpc-example is working for perl/mysql/apache but when i tried with perl/iis/MSSQL its not working.Want to know the example given in otrs(rpc-example) works for only "perl/mysql/apache" and not for other. Ravi Shankar ________________________________ From: James Morgan To: User questions and discussions about OTRS. Sent: Mon, February 1, 2010 4:12:43 AM Subject: Re: [otrs] ticket creation using API It’s indeed possible. You need to call the API via SOAP. Here’s the first article on a Google search for using SOAP in ASP Classic: http://www.devarticles.com/c/a/ASP/An-Introduction-To-XML-SOAP-Using-ASP-and... I doubt most people on this list would have written anything for the API using ASP classic, so you’ll need to look at the rpc-example.pl script provided and potentially the code sample I provided for PHP a few months back and then use your knowledge of ASP Classic and what you’ve learned about SOAP to implement it. You can find the OTRS-specific information you need at http://dev.otrs.org/. James. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Saturday, 30 January 2010 11:51 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] ticket creation using API Hi, On 30.01.2010, at 12:50, ravi shanker wrote: i have tried rpc-example.pl http://rpc-example.pl/ and its creating cases,but im looking for is similar thing in classic asp,is this supported and if yes please provide an example. I am afraid not yet :-( Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany http://www.cebit.de and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!