yes, the docs say that the timezones are attached to calendars and they are attached to queues, so use a different queue for each timezone. mike On Fri, Mar 9, 2012 at 5:21 AM, ravi shanker wrote:

Hi Mike,

Thank u for quick reply.

i wanted to check if multiple timezones can be set in otrs i.e. an agent in US in EST timezone creates a ticket it should be in EST,if agent is in PST then time created to be in PST and similarily if in india in IST.

Ravi Shankar

From: James Michael DuPont To: ravi shanker ; User questions and discussions about OTRS. Sent: Thursday, 8 March 2012 8:15 PM Subject: Re: [otrs] Multiple timezones in otrs

Hello Ravi, please see the calendar options in the docs, http://doc.otrs.org/3.1/en/html/time.html#time-settings thanks, mike

On Thu, Mar 8, 2012 at 3:26 PM, ravi shanker wrote:

...

Hi,

Need info regarding setting up of multiple timezones in otrs,as my users-agent interface are 3 different timezones i.e. IST,EST,PST. Please let know if this configurable

Ravi Shankar

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