Any idea? On 10/15/07, Samphan Raruenrom wrote:

This is a sample customer ticket zoom page. In the ticket history, you can see the "system (email-external)" and "system (email-notification-ext)" entries. I found this confusing for the customers. Can we turn them off? So that the tree show only customer's and agent's messages and not the system's messages. Of course, I still want to receive the notification email.

Zoom Ticket : 1000172

Age: 6 minutes

Printhttp://203.185.132.40/otrs/customer.pl?Action=CustomerTicketPrint&TicketID=3...

*Created:* 10/15/2007 15:41:52

|--> customer (webrequest)http://203.185.132.40/otrs/customer.pl?TicketID=350&Action=CustomerTicketZoo...10/15/2007 15:41:52 |-->customer (webrequest)http://203.185.132.40/otrs/customer.pl?TicketID=350&Action=CustomerTicketZoo...10/15/2007 15:42:37 |-->system (email-external)http://203.185.132.40/otrs/customer.pl?TicketID=350&Action=CustomerTicketZoo...10/15/2007 15:42:37 |-->>>* system (email-notification-ext)http://203.185.132.40/otrs/customer.pl?TicketID=350&Action=CustomerTicketZoo...10/15/2007 15:42:39 * ------------------------------

From:

Callcenter OpenOffice.org <2020@nectec.or.th>

To:

samphan@osdev.co.th

Subject:

Re: [Ticket 1000172] New State "open"!

*** THIS IS JUST A NOTE ***

Thanks.

-- _/|\_ Samphan Raruenrom. Open Source Development Co., Ltd. Tel: +66 38 311816, Fax: +66 38 773128, http://www.osdev.co.th/

-- _/|\_ Samphan Raruenrom. Open Source Development Co., Ltd. Tel: +66 38 311816, Fax: +66 38 773128, http://www.osdev.co.th/