That worked! Thanks a lot LQ.

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On 2/9/2009 at 2:13 PM, in message <001e01c98aea$89363020$1412050a@QNAL001>, "LQ Marshall" wrote: Error: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO package_r[..]

Have you increased the max_allowed_packet size in your mysql installation? Adding... [mysqld] max_allowed_packet=16M to the mysql configuration file. I have not attempted to install this package so I am unable to comment from experience. LQ ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------

Michiel, Thanks. I guess I should have read all of the doc first. Thanks again. Lou

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On 2/9/2009 at 2:33 PM, in message <9eda38a40902091133g2ed3d508r24e195424b8a30d8@mail.gmail.com>, Michiel Beijen wrote: This is mentioned in the release notes; the recommended max packet size is 20M. Link (see under "Prerequisites"): http://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.2.ITSM

Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl 2009/2/9 Louis Bernava I get the message below when trying to install the incident manager package thru the package manager update function. Other packages installed OK. My O/S is Suse Linux 10.2 with patches (one of which included a new Kernel). I am new to OTRS as well as Linux. Can someone put me on the right path? Thanks, Lou Error: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO package_r[..] ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Feb 9 11:01:41 2009 Message: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO package_repository (name, version, vendor, filename, content_size, content_type, content, install_status, create_time, create_by, change_time, change_by) VALUES (?, ?, ?, ?, '213', 'text/xml', ?, 'not installed', current_timestamp, 1, current_timestamp, 1)' Traceback (8121): Module: Kernel::System::Package::RepositoryAdd (v1.85.2.3) Line: 262 Module: Kernel::System::Package::PackageInstall (v1.85.2.3) Line: 391 Module: Kernel::Modules::AdminPackageManager::Run (v1.65.2.4) Line: 823 Module: Kernel::System::Web::InterfaceAgent::Run (v1.35) Line: 824 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.87) Line: 47 ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------