Hi, I have configured the OTRS and I have the following issue: 1.No notification for agents and customers after new ticket is created in the queue. 2.new tickets created by email are not created. Kindly help me in this. Regards Nikhil Joshi Webdynpro Consultant ArchitectSAP Solutions | http://www.architectsap.com/ www.ArchitectSAP.com | 9960979700 Pune
Hello, On Dec 12, 2011, at 10:01 , Nikhil Joshi wrote:
1.No notification for agents and customers after new ticket is created in the queue.
Check Core::Sendmail settings
2.new tickets created by email are not created.
Check if cron is running And always, check the logs.
Hi, Thanks for the suggestion. Its working now. I want send Email notification to the customer through "note external" once the ticket is generated. Please help me in that. Thanks a lot. Regards Nikhil From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Shawn Beasley Sent: Monday, December 12, 2011 2:58 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Please Help Hello, On Dec 12, 2011, at 10:01 , Nikhil Joshi wrote: 1.No notification for agents and customers after new ticket is created in the queue. Check Core::Sendmail settings 2.new tickets created by email are not created. Check if cron is running And always, check the logs.
Like Shawn said, check your logs.
When you create a "note external" it will send an email to the customer, if
it's not doing that then the only place to see why is in the log files.
On 12 December 2011 09:59, Nikhil Joshi
Hi,****
Thanks for the suggestion. Its working now.****
** **
I want send Email notification to the customer through “note external” once the ticket is generated.****
** **
Please help me in that.****
Thanks a lot.****
Regards****
Nikhil****
participants (3)
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Nikhil Joshi -
Shawn Beasley -
Steven Carr