Ron did you ever find a solution to this? I'm having the same problem as well - when this occurs apache stops, and thus so does my helpdesk. [Mon Jul 16 22:35:28 2007] [notice] Child 10852: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process. [Mon Jul 16 22:35:28 2007] [notice] Parent: Received restart signal -- Restarting the server. [Mon Jul 16 22:35:28 2007] [warn] (OS 10038)An operation was attempted on something that is not a socket. : setsockopt(SO_UPDATE_ACCEPT_CONTEXT) failed. [Mon Jul 16 22:35:29 2007] [notice] Child 10852: Released the start mutex [Mon Jul 16 22:35:30 2007] [notice] Child 10852: Waiting for 250 worker threads to exit. [Mon Jul 16 22:35:30 2007] [notice] Child 10852: All worker threads have exited. [Mon Jul 16 22:35:30 2007] [notice] Child 10852: Child process is exiting [Mon Jul 16 22:35:35 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations [Mon Jul 16 22:35:35 2007] [notice] Server built: Jan 9 2007 23:17:20 [Mon Jul 16 22:35:35 2007] [crit] (22)Invalid argument: Parent: Failed to create the child process. [Mon Jul 16 22:35:35 2007] [crit] (OS 6)The handle is invalid. : master_main: create child process failed. Exiting. [Mon Jul 16 22:35:35 2007] [notice] Parent: Forcing termination of child process 36 Also, while I'm looking at the console occationally perl.exe crashes on occation - this doesn't seem to stop apache at that time however. ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dan Gardiner Sent: July 17, 2007 03:44 To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild I'm also observing the same behaviour.... We are testing OTRS 2.2.1 over Windows XP [Fri Jul 13 13:27:41 2007] [notice] Child 3884: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process. so I'm eagerly watching this thread in case someone has dealt with this succesfully.... ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri pri Sent: Tuesday, July 17, 2007 06:25 AM To: otrs@otrs.org Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild hi there.. i am encountering the same problem. did u find a solution for this problem. if you do please let me know. thank you ________________________________ From: "Ron Plasse" Reply-To: "User questions and discussions about OTRS.org" To: Subject: [otrs] Apache ERROR: MaxRequestsPerChild Date: Wed, 27 Jun 2007 17:09:19 -0700 Hello, I am new to OTRS and I am trying to get my test environment stable before rolling it out to our technical support team for help desk operations. Apache is exiting unexpectedly after approximately 3 hours when I have two agent clients connected to the server with the QueueView page displayed. The page is refreshing on a 2 minute interval in each Internet Explorer window. If I dont have any agents connected then Apache does not exit unexpectedly. I have not changed the Apache configuration from what the installer configured. The Apache error log is below from the time Apache was started till the time it exited. I did a search on Google and it looks like other users have had similar issues, but all the text is in German and all I can make out is the Apache logs. Hopefully someone has a solution. I have installed OTRS 2.1.7 using the installer otrs-2.1.7-001-win32.exe into the following VMWare Server environment. - Windows Server 2003 R2 - 768 MB of RAM - 100 Mb LAN - 20 GB C: drive [Wed Jun 27 12:04:33 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations [Wed Jun 27 12:04:33 2007] [notice] Server built: Jan 9 2007 23:17:20 [Wed Jun 27 12:04:33 2007] [notice] Parent: Created child process 2028 [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Child process is running [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Acquired the start mutex. [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting 250 worker threads. [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting thread to listen on port 80. [Wed Jun 27 15:26:37 2007] [notice] Child 2028: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process. [Wed Jun 27 15:26:37 2007] [notice] Parent: Received restart signal -- Restarting the server. [Wed Jun 27 15:26:38 2007] [notice] Child 2028: Released the start mutex [Wed Jun 27 15:26:45 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations [Wed Jun 27 15:26:45 2007] [notice] Server built: Jan 9 2007 23:17:20 [Wed Jun 27 15:26:45 2007] [crit] (22)Invalid argument: Parent: Failed to create the child process. [Wed Jun 27 15:26:45 2007] [crit] (OS 6)The handle is invalid. : master_main: create child process failed. Exiting. [Wed Jun 27 15:26:45 2007] [notice] Parent: Child process exited successfully. [Wed Jun 27 15:26:47 2007] [notice] Child 2028: Waiting for 250 worker threads to exit. [Wed Jun 27 15:26:47 2007] [notice] Child 2028: All worker threads have exited. [Wed Jun 27 15:26:47 2007] [notice] Child 2028: Child process is exiting Thank you in advance for any help that can be provided. Thanks, Ron ------------------------------------------------------------------ Confidentiality Notice: This Informatix Incorporated email message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. Access to this email by anyone other than the intended addressee(s)is prohibited without prior approval. ------------------------------------------------------------------ >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support or consulting for your OTRS system? >=> http://www.otrs.com/ ________________________________ Amity Quizzes. We nurture talent http://g.msn.com/8HMBENIN/2728??PS=47575 Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipients (otrs@otrs.org), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender (Frank Wakelin) immediately by return e-mail, and delete this message and any attachments from your system. Thank you. Information Confidentielle: Le present message, ainsi que tout fichier qui y est joint, est envoye a l'intention exclusive de son ou de ses destinataires (otrs@otrs.org); il est de nature confidentielle et peut constituer une information privilegiee. 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Did some searching on bugzilla for this and found this bug. Looks like we need to download the new (older perl) build (2.2.1-002-win32.exe) for me.

From http://bugs.otrs.org/show_bug.cgi?id=1878:

------- Comment #7 http://bugs.otrs.org/show_bug.cgi?id=1878#c7 From Manuel Hecht mailto:manuel.hecht@otrs.com 2007-07-16 14:32:03 [reply http://bugs.otrs.org/show_bug.cgi?id=1878#add_comment ] ------- Hi @ all We found the reason of this problem. A bug in ActivePerl 5.8.8.820 was the reason of the error. We downgraded ActivePerl to version 5.8.8.819 and it works fine now! Affected Packages: -otrs-2.0.5-001-win32.exe -otrs-2.1.7-001-win32.exe -otrs-2.2.1-001-win32.exe Improved Packages: -otrs-2.0.5-002-win32.exe -otrs-2.1.7-002-win32.exe -otrs-2.2.1-002-win32.exe Best regards, Manuel Hecht ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri pri Sent: July 17, 2007 08:57 To: otrs@otrs.org Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild hi there.. even i have the same apache problem and from today i started getting the perl error as well. perl.exe keeps giving some memory read failure but does not affect the working of the system so far. if you find any solution or why its happening please do let me know. thank you ________________________________ From: "Frank Wakelin" Reply-To: "User questions and discussions about OTRS.org" To: "User questions and discussions about OTRS.org" Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild Date: Tue, 17 Jul 2007 08:46:59 -0700 Ron did you ever find a solution to this? I'm having the same problem as well - when this occurs apache stops, and thus so does my helpdesk. [Mon Jul 16 22:35:28 2007] [notice] Child 10852: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process. [Mon Jul 16 22:35:28 2007] [notice] Parent: Received restart signal -- Restarting the server. [Mon Jul 16 22:35:28 2007] [warn] (OS 10038)An operation was attempted on something that is not a socket. : setsockopt(SO_UPDATE_ACCEPT_CONTEXT) failed. [Mon Jul 16 22:35:29 2007] [notice] Child 10852: Released the start mutex [Mon Jul 16 22:35:30 2007] [notice] Child 10852: Waiting for 250 worker threads to exit. [Mon Jul 16 22:35:30 2007] [notice] Child 10852: All worker threads have exited. [Mon Jul 16 22:35:30 2007] [notice] Child 10852: Child process is exiting [Mon Jul 16 22:35:35 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations [Mon Jul 16 22:35:35 2007] [notice] Server built: Jan 9 2007 23:17:20 [Mon Jul 16 22:35:35 2007] [crit] (22)Invalid argument: Parent: Failed to create the child process. [Mon Jul 16 22:35:35 2007] [crit] (OS 6)The handle is invalid. : master_main: create child process failed. Exiting. [Mon Jul 16 22:35:35 2007] [notice] Parent: Forcing termination of child process 36 Also, while I'm looking at the console occationally perl.exe crashes on occation - this doesn't seem to stop apache at that time however. ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dan Gardiner Sent: July 17, 2007 03:44 To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild I'm also observing the same behaviour.... We are testing OTRS 2.2.1 over Windows XP [Fri Jul 13 13:27:41 2007] [notice] Child 3884: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process. so I'm eagerly watching this thread in case someone has dealt with this succesfully.... ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri pri Sent: Tuesday, July 17, 2007 06:25 AM To: otrs@otrs.org Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild hi there.. i am encountering the same problem. did u find a solution for this problem. if you do please let me know. thank you ________________________________ From: "Ron Plasse" Reply-To: "User questions and discussions about OTRS.org" To: Subject: [otrs] Apache ERROR: MaxRequestsPerChild Date: Wed, 27 Jun 2007 17:09:19 -0700 Hello, I am new to OTRS and I am trying to get my test environment stable before rolling it out to our technical support team for help desk operations. Apache is exiting unexpectedly after approximately 3 hours when I have two agent clients connected to the server with the QueueView page displayed. The page is refreshing on a 2 minute interval in each Internet Explorer window. If I dont have any agents connected then Apache does not exit unexpectedly. I have not changed the Apache configuration from what the installer configured. The Apache error log is below from the time Apache was started till the time it exited. I did a search on Google and it looks like other users have had similar issues, but all the text is in German and all I can make out is the Apache logs. Hopefully someone has a solution. I have installed OTRS 2.1.7 using the installer otrs-2.1.7-001-win32.exe into the following VMWare Server environment. - Windows Server 2003 R2 - 768 MB of RAM - 100 Mb LAN - 20 GB C: drive [Wed Jun 27 12:04:33 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations [Wed Jun 27 12:04:33 2007] [notice] Server built: Jan 9 2007 23:17:20 [Wed Jun 27 12:04:33 2007] [notice] Parent: Created child process 2028 [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Child process is running [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Acquired the start mutex. [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting 250 worker threads. [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting thread to listen on port 80. [Wed Jun 27 15:26:37 2007] [notice] Child 2028: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process. [Wed Jun 27 15:26:37 2007] [notice] Parent: Received restart signal -- Restarting the server. [Wed Jun 27 15:26:38 2007] [notice] Child 2028: Released the start mutex [Wed Jun 27 15:26:45 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations [Wed Jun 27 15:26:45 2007] [notice] Server built: Jan 9 2007 23:17:20 [Wed Jun 27 15:26:45 2007] [crit] (22)Invalid argument: Parent: Failed to create the child process. [Wed Jun 27 15:26:45 2007] [crit] (OS 6)The handle is invalid. : master_main: create child process failed. Exiting. [Wed Jun 27 15:26:45 2007] [notice] Parent: Child process exited successfully. [Wed Jun 27 15:26:47 2007] [notice] Child 2028: Waiting for 250 worker threads to exit. [Wed Jun 27 15:26:47 2007] [notice] Child 2028: All worker threads have exited. [Wed Jun 27 15:26:47 2007] [notice] Child 2028: Child process is exiting Thank you in advance for any help that can be provided. Thanks, Ron ------------------------------------------------------------------ Confidentiality Notice: This Informatix Incorporated email message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. Access to this email by anyone other than the intended addressee(s)is prohibited without prior approval. ------------------------------------------------------------------ >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support or consulting for your OTRS system? >=> http://www.otrs.com/ ________________________________ Amity Quizzes. We nurture talent http://g.msn.com/8HMBENIN/2728??PS=47575 Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipients (otrs@otrs.org), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender (Frank Wakelin mailto:fwakelin@cbvcollections.com ) immediately by return e-mail, and delete this message and any attachments from your system. Thank you. Information Confidentielle: Le present message, ainsi que tout fichier qui y est joint, est envoye a l'intention exclusive de son ou de ses destinataires (otrs@otrs.org); il est de nature confidentielle et peut constituer une information privilegiee. Nous avertissons toute personne autre que le destinataire prevu que tout examen, reacheminement, impression, copie, distribution ou autre utilisation de ce message et de tout fichier qui y est joint est strictement interdit. Si vous n'etes pas le destinataire prevu, veuillez en aviser immediatement l'expediteur (Frank Wakelin mailto:fwakelin@cbvcollections.com ) par retour de courriel et supprimer ce message et tout document joint de votre systeme. Merci >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support or consulting for your OTRS system? >=> http://www.otrs.com/ ________________________________ Voice your questions and our experts will answer them http://g.msn.com/8HMBENIN/2746??PS=47575 Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipients (otrs@otrs.org), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender (Frank Wakelin) immediately by return e-mail, and delete this message and any attachments from your system. Thank you. Information Confidentielle: Le present message, ainsi que tout fichier qui y est joint, est envoye a l'intention exclusive de son ou de ses destinataires (otrs@otrs.org); il est de nature confidentielle et peut constituer une information privilegiee. Nous avertissons toute personne autre que le destinataire prevu que tout examen, reacheminement, impression, copie, distribution ou autre utilisation de ce message et de tout fichier qui y est joint est strictement interdit. Si vous n'etes pas le destinataire prevu, veuillez en aviser immediatement l'expediteur (Frank Wakelin) par retour de courriel et supprimer ce message et tout document joint de votre systeme. Merci

Hello, This one ended up being a little tricky to solve. In http.conf the setting "MaxRequestsPerChild" is set to zero. However at the end of http.conf is an "include" statement that points to "<DRIVE>/OTRS/otrs/scripts/apache2-httpd-new.include.conf". In the file "apache2-httpd-new.include.conf" the parameter "MaxRequestsPerChild" is set to 400. I have set this to zero and the issue went away. Regards, Ron -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Steven Carr Sent: Tuesday, July 17, 2007 10:14 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Apache ERROR: MaxRequestsPerChild (found problem) You could also try setting MaxRequestsPerChild in httpd.conf to "0" this will prevent the process from being restarted after X requests. The only disadvantages are:

Setting MaxRequestsPerChild to a non-zero limit has two beneficial effects:

- it limits the amount of memory that process can consume by (accidental) memory leakage; - by giving processes a finite lifetime, it helps reduce the number of processes when the server load reduces.

So you might want to schedule an Apache service restart maybe once a week, once a day depending on how tidy OTRS is with memory usage. Steve _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ ------------------------------------------------------------------ Confidentiality Notice: This Informatix Incorporated email message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. Access to this email by anyone other than the intended addressee(s)is prohibited without prior approval. ------------------------------------------------------------------

I've installed 2.2.1-002 now and haven't had the issue re-occur. Apache hasn't crashed since and previously was crashing approximately every 3 hours. ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Frank Wakelin Sent: July 17, 2007 09:26 To: User questions and discussions about OTRS.org Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild (found problem) Importance: High Did some searching on bugzilla for this and found this bug. Looks like we need to download the new (older perl) build (2.2.1-002-win32.exe) for me.

From http://bugs.otrs.org/show_bug.cgi?id=1878:

------- Comment #7 http://bugs.otrs.org/show_bug.cgi?id=1878#c7 >From Manuel Hecht mailto:manuel.hecht@otrs.com 2007-07-16 14:32:03 [reply http://bugs.otrs.org/show_bug.cgi?id=1878#add_comment ] ------- Hi @ all We found the reason of this problem. A bug in ActivePerl 5.8.8.820 was the reason of the error. We downgraded ActivePerl to version 5.8.8.819 and it works fine now! Affected Packages: -otrs-2.0.5-001-win32.exe -otrs-2.1.7-001-win32.exe -otrs-2.2.1-001-win32.exe Improved Packages: -otrs-2.0.5-002-win32.exe -otrs-2.1.7-002-win32.exe -otrs-2.2.1-002-win32.exe Best regards, Manuel Hecht ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri pri Sent: July 17, 2007 08:57 To: otrs@otrs.org Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild hi there.. even i have the same apache problem and from today i started getting the perl error as well. perl.exe keeps giving some memory read failure but does not affect the working of the system so far. if you find any solution or why its happening please do let me know. thank you ________________________________ From: "Frank Wakelin" Reply-To: "User questions and discussions about OTRS.org" To: "User questions and discussions about OTRS.org" Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild Date: Tue, 17 Jul 2007 08:46:59 -0700 Ron did you ever find a solution to this? I'm having the same problem as well - when this occurs apache stops, and thus so does my helpdesk. [Mon Jul 16 22:35:28 2007] [notice] Child 10852: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process. [Mon Jul 16 22:35:28 2007] [notice] Parent: Received restart signal -- Restarting the server. [Mon Jul 16 22:35:28 2007] [warn] (OS 10038)An operation was attempted on something that is not a socket. : setsockopt(SO_UPDATE_ACCEPT_CONTEXT) failed. [Mon Jul 16 22:35:29 2007] [notice] Child 10852: Released the start mutex [Mon Jul 16 22:35:30 2007] [notice] Child 10852: Waiting for 250 worker threads to exit. [Mon Jul 16 22:35:30 2007] [notice] Child 10852: All worker threads have exited. [Mon Jul 16 22:35:30 2007] [notice] Child 10852: Child process is exiting [Mon Jul 16 22:35:35 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations [Mon Jul 16 22:35:35 2007] [notice] Server built: Jan 9 2007 23:17:20 [Mon Jul 16 22:35:35 2007] [crit] (22)Invalid argument: Parent: Failed to create the child process. [Mon Jul 16 22:35:35 2007] [crit] (OS 6)The handle is invalid. : master_main: create child process failed. Exiting. [Mon Jul 16 22:35:35 2007] [notice] Parent: Forcing termination of child process 36 Also, while I'm looking at the console occationally perl.exe crashes on occation - this doesn't seem to stop apache at that time however. ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dan Gardiner Sent: July 17, 2007 03:44 To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild I'm also observing the same behaviour.... We are testing OTRS 2.2.1 over Windows XP [Fri Jul 13 13:27:41 2007] [notice] Child 3884: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process. so I'm eagerly watching this thread in case someone has dealt with this succesfully.... ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri pri Sent: Tuesday, July 17, 2007 06:25 AM To: otrs@otrs.org Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild hi there.. i am encountering the same problem. did u find a solution for this problem. if you do please let me know. thank you ________________________________ From: "Ron Plasse" Reply-To: "User questions and discussions about OTRS.org" To: Subject: [otrs] Apache ERROR: MaxRequestsPerChild Date: Wed, 27 Jun 2007 17:09:19 -0700 Hello, I am new to OTRS and I am trying to get my test environment stable before rolling it out to our technical support team for help desk operations. Apache is exiting unexpectedly after approximately 3 hours when I have two agent clients connected to the server with the QueueView page displayed. The page is refreshing on a 2 minute interval in each Internet Explorer window. If I dont have any agents connected then Apache does not exit unexpectedly. I have not changed the Apache configuration from what the installer configured. The Apache error log is below from the time Apache was started till the time it exited. I did a search on Google and it looks like other users have had similar issues, but all the text is in German and all I can make out is the Apache logs. Hopefully someone has a solution. I have installed OTRS 2.1.7 using the installer otrs-2.1.7-001-win32.exe into the following VMWare Server environment. - Windows Server 2003 R2 - 768 MB of RAM - 100 Mb LAN - 20 GB C: drive [Wed Jun 27 12:04:33 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations [Wed Jun 27 12:04:33 2007] [notice] Server built: Jan 9 2007 23:17:20 [Wed Jun 27 12:04:33 2007] [notice] Parent: Created child process 2028 [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Child process is running [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Acquired the start mutex. [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting 250 worker threads. [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting thread to listen on port 80. [Wed Jun 27 15:26:37 2007] [notice] Child 2028: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process. [Wed Jun 27 15:26:37 2007] [notice] Parent: Received restart signal -- Restarting the server. [Wed Jun 27 15:26:38 2007] [notice] Child 2028: Released the start mutex [Wed Jun 27 15:26:45 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations [Wed Jun 27 15:26:45 2007] [notice] Server built: Jan 9 2007 23:17:20 [Wed Jun 27 15:26:45 2007] [crit] (22)Invalid argument: Parent: Failed to create the child process. [Wed Jun 27 15:26:45 2007] [crit] (OS 6)The handle is invalid. : master_main: create child process failed. Exiting. [Wed Jun 27 15:26:45 2007] [notice] Parent: Child process exited successfully. [Wed Jun 27 15:26:47 2007] [notice] Child 2028: Waiting for 250 worker threads to exit. [Wed Jun 27 15:26:47 2007] [notice] Child 2028: All worker threads have exited. [Wed Jun 27 15:26:47 2007] [notice] Child 2028: Child process is exiting Thank you in advance for any help that can be provided. Thanks, Ron ------------------------------------------------------------------ Confidentiality Notice: This Informatix Incorporated email message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. Access to this email by anyone other than the intended addressee(s)is prohibited without prior approval. ------------------------------------------------------------------ >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support or consulting for your OTRS system? >=> http://www.otrs.com/ ________________________________ Amity Quizzes. 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Hello, I have the same problem. Every ten minutes I get this error. Faulting application perl.exe, version 5.8.8.820, faulting module mysql.dll, version 0.0.0.0, fault address 0x000032b9 Check my mail on this group from 2007-07-17 and let me know if you know how to fix it. Maciej From: Dan Gardiner [mailto:dgardiner@lrgh.org] Sent: Thursday, July 19, 2007 11:22 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild (found problem) I still have a nagging problem. The perl command line interpreter crashes with this displayed on the console. szAppName : perl.exe szAppVer : 5.8.8.819 szModName : mysql.dll szModVer : 0.0.0.0 offset : 000032b9 Fortunately (for me) everything outwardly appears to be running ok. Just wondering if anyone has seen this behaviour? OTRS 2.2.1 over WinXP Dan