Hi Rory: suexec_log says: [2009-10-10 04:27:14]: file is writable by others: (/opt/otrs/bin/cgi-bin/installer.pl) When I change installer.pl to 755 (from 775), I then get: [2009-10-10 04:27:27]: uid: (500/webadmin) gid: (500/500) cmd: installer.pl [2009-10-10 04:27:27]: target uid/gid (500/500) mismatch with directory (545/500) or program (545/500) There are no errors in the apache error log. When I ran httpd -l, I got: Compiled in modules: core.c prefork.c http_core.c mod_so.c But mod_perl is installed. I will keep looking... and I wonder if it's possible to run OTRS without mod_perl ________________________________ From: Rory To: User questions and discussions about OTRS. Sent: Fri, October 9, 2009 6:14:06 PM Subject: Re: [otrs] Install issues... What does the apache log say? Its probably in the /var/log/ directory. Have you configured apache to be able to use perl files? (I think you need the mod_perl module set up http://perl.apache.org/docs/2.0/user/index.html ) Rory -- Support my 365 Challenge in aid of the Irish Cancer Society www.365challenge.ie 2009/10/9 john espiro :

Hello all...

I have been hoping I wouldnt have to post here, but alas, after a wek, I feel I must. I am stuck... Here's my situation:

- CentOS 4 - Apache/2.0.52 - Perl: v5.8.8 - Installed OTRS: otrs-2.4.4-01.noarch.rpm - Created the OTS user, and the database manually following the directions in the Database readme.

I verified that all of my perl mods are installed (even the optional ones). I ran the set perms script.

When I go to my web server's installer.pl, I get the following error:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, root@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

When I go to /otrs/index.pl, I get the same thing.

What can I do to start troubleshooting this?

Thanks, John

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Yeah, stupid question -- and it is moot anyway... I seem to have gotten a bit further. In my apache error log I see: [error] Can't locate Apache.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 . /etc/httpd/ /etc/httpd/lib/perl) at /usr/lib/perl5/5.8.8/CGI.pm line 205.\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.pl line 40.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 40.\nCompilation failed in require at (eval 2) line 1.\n [Sun Oct 11 18:40:57 2009] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server mydomain.com.com:0, exiting... I am pinning this down to an issue in /opt/otrs/scripts/apache2-perl-startup.pl Anyone have otrs running with apache 2 that could share their /opt/otrs/scripts/apache2-perl-startup.pl ? or help with the error above? Thanks, John ________________________________ From: Frank To: User questions and discussions about OTRS. Sent: Mon, October 12, 2009 2:16:27 AM Subject: Re: [otrs] Install issues... No. If I'm right, all OTRS scripts are written in Perl. On 10/10/09, john espiro wrote:

Hi Rory:

suexec_log says: [2009-10-10 04:27:14]: file is writable by others: (/opt/otrs/bin/cgi-bin/installer.pl)

When I change installer.pl to 755 (from 775), I then get:

[2009-10-10 04:27:27]: uid: (500/webadmin) gid: (500/500) cmd: installer.pl [2009-10-10 04:27:27]: target uid/gid (500/500) mismatch with directory (545/500) or program (545/500)

There are no errors in the apache error log.

When I ran httpd -l, I got: Compiled in modules: core.c prefork.c http_core.c mod_so.c

But mod_perl is installed.

I will keep looking... and I wonder if it's possible to run OTRS without mod_perl

________________________________ From: Rory To: User questions and discussions about OTRS. Sent: Fri, October 9, 2009 6:14:06 PM Subject: Re: [otrs] Install issues...

What does the apache log say? Its probably in the /var/log/ directory. Have you configured apache to be able to use perl files? (I think you need the mod_perl module set up http://perl.apache.org/docs/2.0/user/index.html )

Rory

-- Support my 365 Challenge in aid of the Irish Cancer Society

www.365challenge.ie

2009/10/9 john espiro :

...

Hello all...

I have been hoping I wouldnt have to post here, but alas, after a wek, I feel I must. I am stuck... Here's my situation:

- CentOS 4 - Apache/2.0.52 - Perl: v5.8.8 - Installed OTRS: otrs-2.4.4-01.noarch.rpm - Created the OTS user, and the database manually following the directions in the Database readme.

I verified that all of my perl mods are installed (even the optional ones). I ran the set perms script.

When I go to my web server's installer.pl, I get the following error:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, root@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

When I go to /otrs/index.pl, I get the same thing.

What can I do to start troubleshooting this?

Thanks, John

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and I wonder if it's possible to run OTRS without mod_perl

Yes you can; you could just run it as CGI. No need for mod_perl. But I guess your issue is that you have installed a couple of different perl's on your system and you're running into issues with that. I see perl 5.8.6, 5.8.7 and 5.8.8, all in @INC. Kind of messy. It might be a good idea to start on a 'fresh' machine. -- Michiel On Sat, Oct 10, 2009 at 1:42 PM, john espiro wrote:

Hi Rory:

suexec_log says: [2009-10-10 04:27:14]: file is writable by others: (/opt/otrs/bin/cgi-bin/ installer.pl)

When I change installer.pl to 755 (from 775), I then get:

[2009-10-10 04:27:27]: uid: (500/webadmin) gid: (500/500) cmd: installer.pl [2009-10-10 04:27:27]: target uid/gid (500/500) mismatch with directory (545/500) or program (545/500)

There are no errors in the apache error log.

When I ran httpd -l, I got: Compiled in modules: core.c prefork.c http_core.c mod_so.c

But mod_perl is installed.

I will keep looking... and I wonder if it's possible to run OTRS without mod_perl

------------------------------ *From:* Rory *To:* User questions and discussions about OTRS. *Sent:* Fri, October 9, 2009 6:14:06 PM *Subject:* Re: [otrs] Install issues...

What does the apache log say? Its probably in the /var/log/ directory. Have you configured apache to be able to use perl files? (I think you need the mod_perl module set up http://perl.apache.org/docs/2.0/user/index.html )

Rory

-- Support my 365 Challenge in aid of the Irish Cancer Society

www.365challenge.ie

2009/10/9 john espiro :

...

Hello all...

I have been hoping I wouldnt have to post here, but alas, after a wek, I feel I must. I am stuck... Here's my situation:

- CentOS 4 - Apache/2.0.52 - Perl: v5.8.8 - Installed OTRS: otrs-2.4.4-01.noarch.rpm - Created the OTS user, and the database manually following the directions in the Database readme.

I verified that all of my perl mods are installed (even the optional ones). I ran the set perms script.

When I go to my web server's installer.pl, I get the following error:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, root@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

When I go to /otrs/index.pl, I get the same thing.

What can I do to start troubleshooting this?

Thanks, John

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