You're right, there is no Ubuntu (or debian) package for SOAP::DateTime. Luckily it is just a one file install via the CPAN. Just make sure you run CPAN as root! Otherwise you'd install the package only for the current user, and not for *www-data* and/or *otrs*. I have suggested to the package maintainer of the OpenNMS integration to just include the SOAP::DateTime package in otrs/Kernel/cpan-lib so the installation experience will improve. -- Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! On Thu, Oct 22, 2009 at 4:35 AM, Wesley Song wrote:

I’m using Ubuntu 9.04, so I did a “apt-get install libsoap-lite-perl” which was already installed. Is there another package that might go along with this that needs to be manually installed?

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Marco Vannini *Sent:* Wednesday, October 21, 2009 1:54 AM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] OpenNMS integration

Hi,

Try install perl-SOAP-Lite from your distro repository as like as yum install perl-SOAP-Lite for rh like systems if you can.

LUK

MV

On Wed, Oct 21, 2009 at 12:48 AM, Wesley Song wrote:

I have loaded the OpenNMS 1.1.0 package into OTRS just fine. I saw that there was an update to 1.1.1. I attempted to upgrade the OpenNMS package both by hitting upgrade and downloading the opm file and updating it. The error is:

ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue Oct 20 16:46:52 2009

Message: Sorry, can't install package, because module SOAP::Lite v0.1 is required and not installed!

Traceback (20791): Module: Kernel::System::Package::_CheckModuleRequired (v1.106) Line: 2012 Module: Kernel::System::Package::PackageUpgrade (v1.106) Line: 584 Module: Kernel::Modules::AdminPackageManager::_UpgradeHandling (v1.81) Line: 1476 Module: Kernel::Modules::AdminPackageManager::Run (v1.81) Line: 689 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48

I have loaded SOAP::Lite via CPAN as well as the SOAP::DateTime. Not sure what else I need to do to this to get it to work.

*Wesley Song* / Sr. Systems Engineer 2150 West 6th Avenue, Suite H Broomfield, Colorado 80020 Voice: 303-544-1111 ext. 103 Fax: 303-544-1110

wsong@roomlinx.com

*http://www.roomlinx.com *Stock Symbol: *RMLX*

[image: http://www.roomlinx.com/images/roomlinx.jpg]

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Ok, have loaded perl-SOAP-Lite, perl-SOAP-DateTime from the rpms from rpmforge. Here is the error I’m getting Software error: Supported versions: BEGIN failed--compilation aborted at /usr/lib/perl5/vendor_perl/5.8.8/SOAP/Lite.pm line 3414. Compilation failed in require at /usr/lib/perl5/vendor_perl/5.8.8/SOAP/Constants.pm line 13. BEGIN failed--compilation aborted at /usr/lib/perl5/vendor_perl/5.8.8/SOAP/Constants.pm line 13. Compilation failed in require at /usr/lib/perl5/vendor_perl/5.8.8/SOAP/Lite.pm line 3372. BEGIN failed--compilation aborted at /usr/lib/perl5/vendor_perl/5.8.8/SOAP/Lite.pm line 3372. For help, please send mail to the webmaster (root@localhost), giving this error message and the time and date of the error. Content-Type: text/html; charset=utf-8; Content-Disposition: filename="AdminPackageManager.html" X-Powered-By: OTRS 2.4.5 - Open Ticket Request System (http://otrs.org/) Expires: Tue, 1 Jan 1980 12:00:00 GMT Cache-Control: no-cache Pragma: no-cache [ Roomlinx ] Admin OTRS (root@localhost) 21:08:32 - 10/22/2009 Error: Sorry, can't install package, because module SOAP::Lite v0.1 is required and not[..] Comment: Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Thu Oct 22 21:08:33 2009 Message: Sorry, can't install package, because module SOAP::Lite v0.1 is required and not installed! Traceback (32319): Module: Kernel::System::Package::_CheckModuleRequired (v1.106) Line: 2012 Module: Kernel::System::Package::PackageInstall (v1.106) Line: 374 Module: Kernel::Modules::AdminPackageManager::_InstallHandling (v1.81) Line: 1392 Module: Kernel::Modules::AdminPackageManager::Run (v1.81) Line: 670 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48 From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Wesley Song Sent: Friday, October 23, 2009 1:42 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] OpenNMS integration Ok, I tried reloading with a CentOS system, fresh installed from the .rpm file and loaded CPAN modules as root, but I’m still getting the error. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Thursday, October 22, 2009 1:34 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] OpenNMS integration You're right, there is no Ubuntu (or debian) package for SOAP::DateTime. Luckily it is just a one file install via the CPAN. Just make sure you run CPAN as root! Otherwise you'd install the package only for the current user, and not for www-data and/or otrs. I have suggested to the package maintainer of the OpenNMS integration to just include the SOAP::DateTime package in otrs/Kernel/cpan-lib so the installation experience will improve. -- Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! On Thu, Oct 22, 2009 at 4:35 AM, Wesley Song wrote: I’m using Ubuntu 9.04, so I did a “apt-get install libsoap-lite-perl” which was already installed. Is there another package that might go along with this that needs to be manually installed? From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini Sent: Wednesday, October 21, 2009 1:54 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] OpenNMS integration Hi, Try install perl-SOAP-Lite from your distro repository as like as yum install perl-SOAP-Lite for rh like systems if you can. LUK MV On Wed, Oct 21, 2009 at 12:48 AM, Wesley Song wrote: I have loaded the OpenNMS 1.1.0 package into OTRS just fine. I saw that there was an update to 1.1.1. I attempted to upgrade the OpenNMS package both by hitting upgrade and downloading the opm file and updating it. The error is: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue Oct 20 16:46:52 2009 Message: Sorry, can't install package, because module SOAP::Lite v0.1 is required and not installed! Traceback (20791): Module: Kernel::System::Package::_CheckModuleRequired (v1.106) Line: 2012 Module: Kernel::System::Package::PackageUpgrade (v1.106) Line: 584 Module: Kernel::Modules::AdminPackageManager::_UpgradeHandling (v1.81) Line: 1476 Module: Kernel::Modules::AdminPackageManager::Run (v1.81) Line: 689 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 Module: /opt/otrs/bin/cgi-bin/index.pl http://index.pl/ (v1.88) Line: 48 I have loaded SOAP::Lite via CPAN as well as the SOAP::DateTime. Not sure what else I need to do to this to get it to work. Wesley Song / Sr. Systems Engineer 2150 West 6th Avenue, Suite H Broomfield, Colorado 80020 Voice: 303-544-1111 ext. 103 Fax: 303-544-1110 wsong@roomlinx.com http://www.roomlinx.com http://www.roomlinx.com/ Stock Symbol: RMLX --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/