Hi list, As you know, there are some queues as default (Junk, Postmaster...), all of theme are useful, but I would like to hide from the user customer interface, keeping only the work queues (supportsoft, supporthard, etc). Just hide; the queue must to keep working. Any ideas? Thanks a lot Carlos,
Carlos Oyarzabal wrote:
As you know, there are some queues as default (Junk, Postmaster...), all of theme are useful, but I would like to hide from the user customer interface, keeping only the work queues (supportsoft, supporthard, etc). Just hide; the queue must to keep working.
Any ideas?
So you want to have queues with messages you cannot reach? Nils.
Hi Nils, Not. At user customer interface there are Junk and Postmaster and Misc and Raw queues. I am using Junk queue to catch spam and bounces and no-wanted tickets, so I need keep working that queue (Junk), but I would like "to hide" it from the user customer interface allowing to the user customer "see" only my own working queues (support software, support hardware, etc). Thanks a lot Carlos -----Mensaje original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Nils Breunese (Lemonbit) Enviado el: Lunes, 25 de Junio de 2007 03:13 a.m. Para: User questions and discussions about OTRS.org Asunto: Re: [otrs] Hide some queues Carlos Oyarzabal wrote:
As you know, there are some queues as default (Junk, Postmaster...), all of theme are useful, but I would like to hide from the user customer interface, keeping only the work queues (supportsoft, supporthard, etc). Just hide; the queue must to keep working.
Any ideas?
So you want to have queues with messages you cannot reach? Nils.
We accomplished this by enabling Customer User Group support under Sysconfig, associating Customer Users with the 'users' group, then making appropriate queues (e.g. Junk, Postmaster, Hidden) grouped to 'admin'. ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Carlos Oyarzabal Sent: Sunday, June 24, 2007 7:02 PM To: otrs@otrs.org Subject: [otrs] Hide some queues Hi list, As you know, there are some queues as default (Junk, Postmaster...), all of theme are useful, but I would like to hide from the user customer interface, keeping only the work queues (supportsoft, supporthard, etc). Just hide; the queue must to keep working. Any ideas? Thanks a lot Carlos,
Thanks thanks thanks a lot !!! Carlos, _____ De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Marcus Dennis Enviado el: Lunes, 25 de Junio de 2007 11:40 a.m. Para: User questions and discussions about OTRS.org Asunto: RE: [otrs] Hide some queues We accomplished this by enabling Customer User Group support under Sysconfig, associating Customer Users with the 'users' group, then making appropriate queues (e.g. Junk, Postmaster, Hidden) grouped to 'admin'. _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Carlos Oyarzabal Sent: Sunday, June 24, 2007 7:02 PM To: otrs@otrs.org Subject: [otrs] Hide some queues Hi list, As you know, there are some queues as default (Junk, Postmaster...), all of theme are useful, but I would like to hide from the user customer interface, keeping only the work queues (supportsoft, supporthard, etc). Just hide; the queue must to keep working. Any ideas? Thanks a lot Carlos,
Carlos Oyarzabal schrieb:
Thanks thanks thanks a lot !!!
Carlos,
------------------------------------------------------------------------ *De:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *En nombre de *Marcus Dennis *Enviado el:* Lunes, 25 de Junio de 2007 11:40 a.m. *Para:* User questions and discussions about OTRS.org *Asunto:* RE: [otrs] Hide some queues
We accomplished this by enabling Customer User Group support under Sysconfig, associating Customer Users with the ‘users’ group, then making appropriate queues (e.g. Junk, Postmaster, Hidden) grouped to ‘admin’.
------------------------------------------------------------------------
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Carlos Oyarzabal *Sent:* Sunday, June 24, 2007 7:02 PM *To:* otrs@otrs.org *Subject:* [otrs] Hide some queues
Hi list,
As you know, there are some queues as default (Junk, Postmaster...), all of theme are useful, but I would like to hide from the user customer interface, keeping only the work queues (supportsoft, supporthard, etc). Just hide; the queue must to keep working.
Any ideas?
Thanks a lot
Carlos,
------------------------------------------------------------------------
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Hey Carlos, this will cause a problem if the users will require to update a ticket that is in a queue where there are no r/w for thier user. I accomplished this in that that I manually defined the queues that can be seen by a customer. Then with the customer user groups, it is possible to prevent the users from writing to a ticket, but still being able to see it. I hope this helps as well. --Shawn
participants (4)
-
Carlos Oyarzabal -
Marcus Dennis -
Nils Breunese (Lemonbit) -
Shawn Beasley