Can't locate object method "AllLinkedObjects" via package Kernel::System::LinkObject

Manuel Fernández Panzuela

12 May 2010 12 May '10

3:11 p.m.

Hi, I've got a problem upgrading OTRS from 2.2 to 2.3 The problem occurs when i click on "details" to see ticket's history. I know that ITSM 1.1.2 is not compatible with OTRS 2.3... but i don't know how to upgrade without losing data How can i do it ? Thank you Manuel Fernández Panzuela

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Udo Bretz

12 May 12 May

3:22 p.m.

New subject: Can't locate object method "AllLinkedObjects" via package Kernel::System::LinkObject

Hi Manuel, have a look at this faq article: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=300 Best regards, Udo On 12.05.2010 17:11, Manuel Fernández Panzuela wrote:

...

Hi,

I've got a problem upgrading OTRS from 2.2 to 2.3 The problem occurs when i click on "details" to see ticket's history.

I know that ITSM 1.1.2 is not compatible with OTRS 2.3... but i don't know how to upgrade without losing data How can i do it ?

Thank you

Manuel Fernández Panzuela

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Manuel Fernández Panzuela

3:42 p.m.

New subject: Can't locate object method "AllLinkedObjects" via package Kernel::System::LinkObject

Than you UDO !!! I arises doubt about upgrading from OTRS 2.3 to 2.4, is the same? I can't find ITSMUpgrade2.0 package... Reading about compatibilities i've saw otrs 2.4 is only compatible only with ITSM 2.0 and next versions Regards Manuel Fernández Panzuela 2010/5/12 Udo Bretz

...

Hi Manuel,

have a look at this faq article: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=300

Best regards, Udo

On 12.05.2010 17:11, Manuel Fernández Panzuela wrote:

...
Hi,

I've got a problem upgrading OTRS from 2.2 to 2.3 The problem occurs when i click on "details" to see ticket's history.

I know that ITSM 1.1.2 is not compatible with OTRS 2.3... but i don't know how to upgrade without losing data How can i do it ?

Thank you

Manuel Fernández Panzuela

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Udo Bretz

4:01 p.m.

New subject: Can't locate object method "AllLinkedObjects" via package Kernel::System::LinkObject

No there is no ITSMUpgrade2.0 package, but you need to do it step by step, as described in the ITSM 2.0 INSTALL file: Upgrade ======= If you have OTRS::ITSM 1.0 or OTRS::ITSM 1.1 installed, have a look at this FAQ article to upgrade your system to OTRS::ITSM 1.2 first, before you upgrade to OTRS::ITSM 2.0: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=14&ItemID=300 If you have OTRS::ITSM 1.2 installed, you first need to upgrade your OTRS Framework to OTRS 2.4. After that, you can follow the steps in section 2 of this document (Installation OTRS::ITSM 2.0). You can find more information in this FAQ article: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=14&ItemID=345 If you have OTRS::ITSM 1.3 installed, you first need to upgrade your OTRS Framework to OTRS 2.4.5 or higher (OTRS 2.4.7 is recommended). After that, you can follow the steps in section 2 of this document (Installation OTRS::ITSM 2.0) On 12.05.2010 17:42, Manuel Fernández Panzuela wrote:

...

Than you UDO !!! I arises doubt about upgrading from OTRS 2.3 to 2.4, is the same? I can't find ITSMUpgrade2.0 package... Reading about compatibilities i've saw otrs 2.4 is only compatible only with ITSM 2.0 and next versions

Regards

Manuel Fernández Panzuela

2010/5/12 Udo Bretz mailto:udo.bretz@otrs.com>

Hi Manuel,

have a look at this faq article: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=300 http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=300

Best regards, Udo

On 12.05.2010 17:11, Manuel Fernández Panzuela wrote: > Hi, > > I've got a problem upgrading OTRS from 2.2 to 2.3 > The problem occurs when i click on "details" to see ticket's history. > > I know that ITSM 1.1.2 is not compatible with OTRS 2.3... but i don't > know how to upgrade without losing data > How can i do it ? > > Thank you > > Manuel Fernández Panzuela > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/

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Manuel Fernández Panzuela

13 May 13 May

1:22 p.m.

New subject: Can't locate object method "AllLinkedObjects" via package Kernel::System::LinkObject

Hello, Following these instructions, configItems are not accessible, the error: Got no EncodeObject ! at ../ ..//Kernel/System/General Catalog.pm line 86 Migration steps to version 2.3 worked well, but the way to 2.4 fails Thank you Un saludo Manuel Fernández Panzuela 2010/5/12 Udo Bretz

...

No there is no ITSMUpgrade2.0 package, but you need to do it step by step, as described in the ITSM 2.0 INSTALL file:

Upgrade =======

If you have OTRS::ITSM 1.0 or OTRS::ITSM 1.1 installed, have a look at this FAQ article to upgrade your system to OTRS::ITSM 1.2 first, before you upgrade to OTRS::ITSM 2.0:

http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=14&ItemID=300

If you have OTRS::ITSM 1.2 installed, you first need to upgrade your OTRS Framework to OTRS 2.4. After that, you can follow the steps in section 2 of this document (Installation OTRS::ITSM 2.0). You can find more information in this FAQ article:

http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=14&ItemID=345

If you have OTRS::ITSM 1.3 installed, you first need to upgrade your OTRS Framework to OTRS 2.4.5 or higher (OTRS 2.4.7 is recommended). After that, you can follow the steps in section 2 of this document (Installation OTRS::ITSM 2.0)

On 12.05.2010 17:42, Manuel Fernández Panzuela wrote:

...
Than you UDO !!! I arises doubt about upgrading from OTRS 2.3 to 2.4, is the same? I can't find ITSMUpgrade2.0 package... Reading about compatibilities i've saw otrs 2.4 is only compatible only with ITSM 2.0 and next versions

Regards

Manuel Fernández Panzuela

2010/5/12 Udo Bretz mailto:udo.bretz@otrs.com>

Hi Manuel,

have a look at this faq article: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=300 http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=300

Best regards, Udo

On 12.05.2010 17:11, Manuel Fernández Panzuela wrote: > Hi, > > I've got a problem upgrading OTRS from 2.2 to 2.3 > The problem occurs when i click on "details" to see ticket's history. > > I know that ITSM 1.1.2 is not compatible with OTRS 2.3... but i don't > know how to upgrade without losing data > How can i do it ? > > Thank you > > Manuel Fernández Panzuela > > > >

...
> OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/

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Manuel Fernández Panzuela
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