Oh, i'm sorry. About the fields "service" and "SLA" in the ticket form, i found the problem, is necessary inform the client to see the services and sla associated. On Tue, Apr 17, 2012 at 1:04 PM, Douglas Nascimento wrote:

Hello.

I'm begginer in OTRS and I'm little lost to how configure a SLA for tickets. I created some services levels, but I don't know how associate the ticket with the SLA.

When I create a ticket (using a admin user) the fields "service" and "SLA" are empty. In really, I would like associate a SLA rule with a queue. And the tickets in this queue will have the same service level. Is possible?

There's some tutorial or manual that I can follow?

I'm testing the OTRS 3.1.

Thank you and sorry for my english.

-- Att, Douglas Nascimento de Jesus beaglenetwork.blogspot.com

-- Atenciosamente, Douglas Nascimento de Jesus beaglenetwork.blogspot.com