image in faq for public cannot view
Hi, I have create a few faq for public access with images. When the page is browse from public, it does not show images and there are holes in the images. But when I login and view the faq and I can see the image in the faq document. What permission should I change? I have assign the faq article with public all rights. Thanks, Aung
I believe this is KI. Not sure of the bug status... suggest checking the archive or searching bugzilla. _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Aung 23 Sent: Monday, April 06, 2009 3:23 PM To: User questions and discussions about OTRS. Subject: [otrs] image in faq for public cannot view Hi, I have create a few faq for public access with images. When the page is browse from public, it does not show images and there are holes in the images. But when I login and view the faq and I can see the image in the faq document. What permission should I change? I have assign the faq article with public all rights. Thanks, Aung
Hi Aung, This is NOT a permissions issue but it is caused by a problem with the WYSIWYG editor; the paths for images are stored in the database but they are different for Public and Agent FAQs. See http://bugs.otrs.org/show_bug.cgi?id=3460 - this bug will apparently be addressed in the upcoming FAQ release. In the mean time I wrote a small workaround using JavaScript which is attached to the bug. Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Mon, Apr 6, 2009 at 21:22, Aung 23 <23.aung@gmail.com> wrote:
Hi,
I have create a few faq for public access with images. When the page is browse from public, it does not show images and there are holes in the images. But when I login and view the faq and I can see the image in the faq document. What permission should I change? I have assign the faq article with public all rights.
Thanks, Aung
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Hi Michiel,
Thanks for your reply. I try to apply the patch and I got the same issue. I
am not sure the way that I apply is correct or not. I append the patch
content at FAQ.dtl.
Thanks a lot for your help
Aung
On Tue, Apr 7, 2009 at 6:50 AM, Michiel Beijen
Hi Aung,
This is NOT a permissions issue but it is caused by a problem with the WYSIWYG editor; the paths for images are stored in the database but they are different for Public and Agent FAQs. See http://bugs.otrs.org/show_bug.cgi?id=3460 - this bug will apparently be addressed in the upcoming FAQ release. In the mean time I wrote a small workaround using JavaScript which is attached to the bug.
Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl
On Mon, Apr 6, 2009 at 21:22, Aung 23 <23.aung@gmail.com> wrote:
Hi,
I have create a few faq for public access with images. When the page is browse from public, it does not show images and there are holes in the images. But when I login and view the faq and I can see the image in the faq document. What permission should I change? I have assign the faq article with public all rights.
Thanks, Aung
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participants (3)
-
Aung 23 -
LQ Marshall -
Michiel Beijen