Since I start my installation, the 3.1.21 was more up to date (the 3.3.8 didn't exists) 2014-07-08 11:31 GMT+02:00 Sander Goudswaard < s.goudswaard@westerscheldetunnel.nl>:

You need to assign the autoresponse to a queue.

And if you have just started with OTRS, why not install the latest version? I believe it’s 3.3.8.

Regards

Sander

*Van:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Namens *Marwan Rabbâa *Verzonden:* dinsdag 8 juli 2014 11:15 *Aan:* otrs@otrs.org *Onderwerp:* [otrs] Auto-response

Hi all,

New to OTRS, I've successfully installed an OTRS 3.1.21.

The mailbox fetcher is OK. All ticket I send to a configured mailbox are migrated into tickets.

However, I can find how to enable auto-response (on ticket creation, update ...).

Where are this options on OTRS 3.1.21 ?

Regards,

PS : I have created an auto-response (on admin interface) as auto-reply, but it seems not to work

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